
Call Center RTA/MIS Specialist
4 days ago
Position: RTA/MIS Travel Collections (QC) | Onsite
Account Type: Travel Outbound Collections
Start Date: October 13
Support Type: Non-voice
Work Arrangement: 100% Onsite (Quezon City)
Shift Schedule & Rest Days: Night shift
Educational Requirements:
Completed at least 2 years of college without any failed subjects
Work Experience:
Minimum of 2 years as a Real-Time Analyst in a BPO environment
Experience in any domain
Strong communication skills
Preferred skills include proficiency with PowerBI
Responsibilities:
Real-time Monitoring: Continuously oversee agent activities, call volumes, and queue statuses using specialized monitoring tools.
Staffing Adjustments: Make necessary schedule modifications, such as adjusting break times or reallocating resources, to ensure optimal staffing levels.
Performance Evaluation: Track agent adherence to schedules and performance metrics to identify deviations or issues that may affect service quality.
Problem Resolution: Detect and address issues in real-time, including system outages, routing problems, or unexpected surges in call volumes.
-
Call Center RTA/MIS Specialist
2 weeks ago
Quezon City, Philippines TASQ Staffing Solutions Full timePosition: RTA/MIS Travel Collections (QC) | Onsite Account Type: Travel Outbound Collections Start Date: October 13 Support Type: Non-voice Work Arrangement: 100% Onsite (Quezon City) Shift Schedule & Rest Days: Night shift Educational Requirements: Completed at least 2 years of college without any failed subjects Work Experience: Minimum of 2 years as a...
-
Senior Associate MIS/RTA
2 days ago
Angeles City, Central Luzon, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per yearTASQ is looking for an MIS/RTA senior associate to work on-site in Clark, Pampanga. Benefits:HMO for Employee and 2 Dependents (On Day 1)Quarterly performance bonusOutstanding career development opportunities15% Night Differential24 Leaves Annually Qualifications:Bachelor's degree graduate, any field.3 years of MIS/RTA experience, preferably in BPO/shared...
-
Sr. WFM MIS/RTA
4 days ago
Cebu City, Philippines TASQ Staffing Solutions, Inc. Full timeStart Date: ASAP Work Arrangement: 100% Onsite in Cebu City Shift Schedule: US Business hours Role Requirements: > Must be a Bachelor's Graduate > At least 5 to 7 years relevant experience > Advanced Excel experience (VLOOKUP, Pivot Table, etc.) > Report and dashboards creation > Excellent verbal & written communication & presentation...
-
MIS Specialist
2 days ago
Angeles City, Central Luzon, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per yearTASQ is currently seeking qualified candidates to fill the position of MIS Specialist. A pre-screening interview will be conducted via phone. **Job Details:** Process Specialist - MIS (Clark) | Onsite **Benefits:** - HMO coverage for the employee and two dependents starting on Day 1 - Quarterly performance bonuses - Excellent career development...
-
Sr. WFM MIS/RTA
4 days ago
Cebu City, Central Visayas, Philippines TASQ Full time ₱900,000 - ₱1,200,000 per yearStart Date: ASAPWork Arrangement: 100% Onsite in Cebu CityShift Schedule: US Business hoursRole Requirements: Must be a Bachelor's GraduateAt least 5 to 7 years relevant experienceAdvanced Excel experience (VLOOKUP, Pivot Table, etc.)Report and dashboards creationExcellent verbal & written communication & presentation skillsGood analytical skills for MIS,...
-
RTA/MIS - Travel Collections - Quezon City
4 days ago
Quezon City, Philippines TASQ Staffing Solutions Full timeAbout the job RTA/MIS - Travel Collections (QC) | Onsite Nature Of the Account: Travel Outbound Collections Start Date: 13-Oct Type of Support: Non-voice Work Arrangement: 100% Onsite (Quezon City) Shift Schedule | Restdays: Night Shift Educational Requirement: Finished at least 2 years in college without...
-
RTA/MIS - Travel Collections - Quezon City
2 weeks ago
Quezon City, Philippines TASQ Staffing Solutions Full timeAbout the job RTA/MIS - Travel Collections (QC) | Onsite Nature Of the Account: Travel Outbound Collections Start Date: 13-Oct Type of Support: Non-voice Work Arrangement: 100% Onsite (Quezon City) Shift Schedule | Restdays: Night Shift Educational Requirement: Finished at least 2 years in college without...
-
BPO MIS
2 days ago
Angeles City, Central Luzon, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per year**About the Job: Process Specialist - MIS/RTA (Clark) | Onsite** **Benefits:** - HMO coverage for the employee and two dependents starting Day 1. - Quarterly performance bonuses. - Excellent opportunities for career growth. - 15% night shift differential. - 24 annual leave days. Requirements:** - Bachelor's degree in any field. - At least 3 years of...
-
MIS Specialist
2 days ago
Angeles City, Central Luzon, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per yearAbout the job Process Specialist - MIS (Clark) | Onsite Benefits: HMO for Employee and 2 Dependents (On Day 1) Quarterly performance bonus Outstanding career development opportunities 15% Night Differential 24 Leaves Annually Requirements: At least 3 years' experience in RTA/WFM. Front end RTA experience is required, back end WFM experience is a plus. Must...
-
MIS Process Specialist
2 days ago
Angeles City, Central Luzon, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per yearTASQ is currently hiring an MIS Specialist to join our team onsite in Pampanga, with an immediate start date. The initial pre-screening interview will be conducted via phone, so please ensure your phone line is available. **Benefits:**- Great Place to Work certified - HMO coverage for the employee and 2 dependents (starts Day 1) - Quarterly performance bonus...