Resident Relations Officer

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Candidate Baseline Qualification: Key Selection Criteria

Ideal Experience

§ College graduate preferably a bachelor's holder of hospitality or business administration

§ With at least 4-5 years of work experience in the real estate industry, property management, or hospitality management

§ Sound interpersonal skills to manage a diverse range of client representatives, internal colleagues, and external stakeholders

§ With an in-depth experience in customer service and management

Critical Competencies for Success

§ Fluent in English & Filipino (Spoken & Written)

§ Possess a "customer-first mindset" to manage resident/unit owner requests and concerns

§ Sound leadership skills to oversee front desk operations

§ Work Order Management – can simplify complex situations/problems into workable segments and can prepare action plans and recommendations based on clearly identified deliverables

§ High attention to details

§ Proficient in MS Office (Word, Outlook, Excel & PowerPoint)

ROLE AND RESPONSIBILITIES

OVERALL ROLE

Primary responsibility is to enhance the quality of the resident experience in the assigned residential property. The role will serve as the main point of contact for residents, managing their concerns, grievances, and requests. The Resident Relations Officer is also responsible for building a positive community experience within the property, fostering a sense of belonging among residents, and resolving conflicts or issues that may arise.

KEY RESPONSIBILITIES

1. Resident Engagement:

2. Develop and implement programs to engage and build relationships with residents.

3. Organize community events and activities to encourage resident interaction and foster a sense of community.

4. Manage resident feedback and suggestions, addressing concerns and implementing improvements as needed.

5. Customer Service:

6. Serve as the primary contact for resident inquiries, requests, and complaints.

7. Provide prompt and efficient customer service, ensuring residents' needs are addressed and resolved effectively.

8. Maintain a professional and helpful approach when dealing with difficult or challenging situations.

9. Manage and oversee front desk operations

10. Conflict Resolution:

11. Mediate and resolve disputes or conflicts between residents, ensuring a peaceful living environment.

12. Address complaints or breaches of community guidelines and enforce property rules and regulations.

13. Collaborate with the security team to address safety and security concerns.

14. Communication and Documentation:

15. Maintain accurate and updated resident records, including contact details, preferences, and lease agreements.

16. Communicate property updates, policies, and important announcements to residents through various channels (e.g., newsletters, emails, social media).

17. Ensure timely and effective communication with residents regarding maintenance, repairs, or property-related issues.

18. Resident Retention and Satisfaction:

19. Conduct regular resident surveys to assess satisfaction levels and identify areas for improvement.

20. Implement resident retention strategies and initiatives to enhance resident loyalty and satisfaction.

21. Collaborate with the leasing team to assist in lease renewals and promote resident referrals.

Location:

On-site –Taguig, Philippines

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table

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Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.