Resident Relations Officer

1 day ago

Taguig, National Capital Region, Philippines Jones Lang LaSalle Property Consultants Pte Ltd Full time ₱30,000 - ₱60,000 per year

OVERALL ROLE

KEY RESPONSIBILITIES

Resident Engagement:

  • Develop and implement programs to engage and build relationships with residents.
  • Organize community events and activities to encourage resident interaction and foster a sense of community.
  • Manage resident feedback and suggestions, addressing concerns and implementing improvements as needed.

Customer Service:

  • Serve as the primary contact for resident inquiries, requests, and complaints.
  • Provide prompt and efficient customer service, ensuring residents' needs are addressed and resolved effectively.
  • Maintain a professional and helpful approach when dealing with difficult or challenging situations.
  • Manage and oversee front desk operations

Conflict Resolution:

  • Mediate and resolve disputes or conflicts between residents, ensuring a peaceful living environment.
  • Address complaints or breaches of community guidelines and enforce property rules and regulations.
  • Collaborate with the security team to address safety and security concerns.

Communication and Documentation:

  • Maintain accurate and updated resident records, including contact details, preferences, and lease agreements.
  • Communicate property updates, policies, and important announcements to residents through various channels (e.g., newsletters, emails, social media).
  • Ensure timely and effective communication with residents regarding maintenance, repairs, or property-related issues.

Resident Retention and Satisfaction:

  • Conduct regular resident surveys to assess satisfaction levels and identify areas for improvement.
  • Implement resident retention strategies and initiatives to enhance resident loyalty and satisfaction.
  • Collaborate with the leasing team to assist in lease renewals and promote resident referrals.

IDEAL EXPERIENCE

  • College graduate preferably a bachelor's holder of hospitality or business administration
  • With at least 4-5 years of work experience in the real estate industry, property management, or hospitality management
  • Sound interpersonal skills to manage a diverse range of client representatives, internal colleagues, and external stakeholders
  • With an in-depth experience in customer service and management

CRITICAL COMPETENCIES FOR SUCCESS

  • Fluent in English & Filipino (Spoken & Written)
  • Possess a "customer-first mindset" to manage resident/unit owner requests and concerns
  • Sound leadership skills to oversee front desk operations
  • Work Order Management – can simplify complex situations/problems into workable segments and can prepare action plans and recommendations based on clearly identified deliverables
  • High attention to details
  • Proficient in MS Office (Word, Outlook, Excel & PowerPoint)

  • Compensation and Benefits Officer

    7 days ago

    Taguig, National Capital Region, Philippines First Oceanic Property Management, Inc Full time ₱900,000 - ₱1,200,000 per year

    First Oceanic Property Management (FOPM) is the property management arm of the Megaworld Group of Companies. We oversee the largest and most diverse pool of property assets all over the Philippines with more than 6.4 millions square meters of residential and office floor spaces, sheltering over the 100,000 residents and providing BPO/office work spaces for...

  • Admin Office Associate

    1 week ago

    Taguig, National Capital Region, Philippines iEX Tech Ph Full time ₱250,000 - ₱350,000 per year

    Showcase your inner confidence and excellence with iOPEX Technologies. Join us nowWe are looking for passionate and talented individuals who wants to join our growing # team.Job Description:Dealing with coordination and updatesMonitoring of company assetsOther Admin related tasks (Facilities, Procurement, Reception, etc.)Requirements:Must be a College...

  • Employee Relations

    5 days ago

    Taguig, National Capital Region, Philippines iOPEX Tech Full time ₱30,000 - ₱60,000 per year

    Service, Integrity, Reliability. Work where these words matter. Join us nowWe are hiring for innovative and amazing professionals for our growing # teamAvailable Roles:Employee Engagement Lead/SupervisorEmployee Engagement SpecialistSenior Employee Engagement SpecialistSenior Employee Relations SpecialistEmployee Relations SpecialistThe Senior/Employee...

  • Employee Relations Lead

    2 weeks ago

    Taguig, National Capital Region, Philippines Techno Global Team (TGT) Full time ₱104,000 - ₱130,878 per year

    FREE MEALS AND SNACKS ARE ON USCut down on expenses while working onsite with our free daily lunch meals, breakfasts, and treatsWith4+ years of required experience, the Employee Relations Leadwill drive initiatives to boost employee engagement, retention, and reduce attrition.You will also be responsible for Discipline Management and handle end-to-end case...

  • HR Admin and Employee Relations

    1 week ago

    Taguig, National Capital Region, Philippines YUNYI TRANSPORTATION INC Full time ₱104,000 - ₱130,878 per year

    Job Summary:The HR Admin and Employee Relations Officer is responsible for overseeing day-to-day HR administrative functions while managing employee relations to ensure a productive, compliant, and positive work environment. This role bridges HR operations and people management by handling documentation, compliance, and employee engagement.Key...

  • Customer Service

    7 days ago

    Taguig, National Capital Region, Philippines iEX Tech Ph Full time ₱150,000 - ₱250,000 per year

    Great Passion. Great vision. Great People. Be an iOPEXian todayWe are looking for awesome professionals who wants to join our # teamResponsibilitiesProvide exceptional customer service support through various non-voice channels, such as email, chat, and web formsRespond to customer inquiries, complaints, and requests in a timely and efficient mannerAssist...

  • Client Relations Specialist

    7 days ago

    Taguig, National Capital Region, Philippines Alveo Land Corp Full time ₱900,000 - ₱1,200,000 per year

    Job DescriptionPerforms day-to-day tasks/activities from pre to-postdelivery/construction of ALVEO projects under the close supervision of the Immediate Superior. He/she is responsible for handling, analyzing and/or resolving any issues or complaints that may emerge throughout the customer's life cycle. This role also involves building and maintaining...

  • Public Relations Manager

    2 days ago

    Taguig, National Capital Region, Philippines DITO Telecommunity Corporation Full time ₱1,500,000 - ₱2,500,000 per year

    Overview:The Public Relations Manager will lead the development and execution of DITO's Brand Management - Integrated Marketing Communications strategies that strengthen DITO Telecommunity's reputation in the Philippine market. This role is responsible for creating, supporting, and sustaining brand awareness, positioning, and credibility through impactful PR...

  • Customer Service

    5 days ago

    Taguig, National Capital Region, Philippines iEX Tech Ph Full time ₱180,000 - ₱360,000 per year

    Great Passion. Great vision. Great People. Be an iOPEXian todayWe are looking for awesome professionals who wants to join our # teamQualifications:Preferably with at least 6 months of BPO experienceSenior High School or High school old curriculum graduates with good communications are welcome to applyNo experience requiredShould be willing to work onsite on...

  • Payor Enrollment Specialist

    7 days ago

    Taguig, National Capital Region, Philippines iEX Tech Ph Full time ₱900,000 - ₱1,200,000 per year

    Embrace the innovation with iOPEX Technologies. Join our # teamResponsibilities:Task Execution & Quality Assurance:Guarantee the accurate and high-quality execution of Payor Enrollment tasks and application procedures.Focus on Health Insurance and Commercial (Medical or Behavioral Health) enrollments.Submit enrollment applications for groups and/or providers...