Customer Relations Officer

7 days ago

Taguig, National Capital Region, Philippines LEXUS MANILA, INC. Full time ₱900,000 - ₱1,200,000 per year

Roles & Responsibilities

  • Serve as the Ambassador of Omotenashi, driving exceptional customer experiences.
  • Act as a frontline officer for the Customer Relations Department.
  • Serve as the primary contact for Voice of the Customer (VOC) and feedback management. Ensure timely sharing and coordination of VOCs with process owners by providing detailed information, conducting investigations, recommending solutions, and preparing action plans.
  • Maintain close and effective collaboration with process owners to guarantee prompt resolution of customer concerns.
  • Respond promptly to client inquiries, concerns, and complaints, delivering timely resolutions. Continuously monitor all communication channels to ensure client interactions are managed effectively.
  • Create, track, and monitor tickets to ensure proper resolution. Immediately report any system issues to the CRD Supervisor.
  • Regularly monitor the XM dashboard for Sales and Service performance.
  • Conduct Lexus Guest Experience Survey (LGES) callouts for Sales and Service without delay.
  • Monitor daily results from HappyOrNot and Lexus In Moment Survey (LIMS), investigate negative or red ratings, and provide a detailed chronology, vehicle history, and recommended solutions.
  • Prepare summary reports of surveys, including LGES Calls (Service/Sales), LIMS, and HappyOrNot.
  • Provide immediate response and resolution to inquiries and complaints at CWD.
  • Maintain close coordination with Toyota Motor Philippines (TMP) – Customer Relations Department (CRD), ensuring compliance with required resolutions and prioritizing customer satisfaction.
  • Provide regular performance reports to management, highlighting team achievements, satisfaction scores, and areas for improvement.
  • Act as the Person In Charge (PIC) for Kaizen initiatives related to LIMS for Sales and Service.
  • Oversee and manage the Customer Experience Ambassadors team for both Sales and Service departments.
  • Prepare Customer Relations Department (CRD) memos as needed.
  • Create a positive first impression and foster an engaging, motivating work environment.
  • Ensure strict compliance with Policies and Procedures (P&P) and achieve targets for the Lexus Dealer Success Program (LDSP) and CRD audit activities.
  • Support CRD programs, Heart Touching Events (HTE), and other PRB/Marketing initiatives.
  • Prepare detailed CRD reports and maintain regular communication with CRD Officers, Supervisors, and Managers.
  • Assist with budget preparation and ensure adherence to compliance and budget guidelines.
  • Collaborate effectively with various departments (Sales, Service, Finance, HR, IT) to deliver a cohesive and seamless customer experience.
  • Perform additional duties as assigned by the CRD Supervisor or Customer Relations Manager

Requirements:

  • Bachelor's Degree in Commerce, Economics, Marketing, Business Administration or equivalent
  • At least 3-5 years as a Senior Customer Relations Officer/ Customer Relations Supervisor in an automotive dealership or equivalent
  • Proficient Computer skills (CRM, SAP, Microsoft Office, Google Sheets, Outlook)
  • Excellent customer service skills especially complaint handling
  • Effective communication abilities with customers and colleagues
  • Candidate must be willing to work in BGC Taguig City

  • Customer Relations Officer

    5 days ago

    Taguig, National Capital Region, Philippines First Oceanic Property Management Full time ₱900,000 - ₱1,200,000 per year

    Bachelor's degree holder preferably BS Hospitality Management/Tourism;At least 2-3 years of work experience in customer service and admin preferably gained from property management industry;Responsible for providing administrative duties to enable the Property Management Office manage the day-to-day activities.Job Type: Full-timeBenefits:Flexible...

  • Relations Officer

    2 weeks ago

    Taguig, National Capital Region, Philippines Careers at IGO Digital Full time ₱600,000 - ₱1,200,000 per year

    ResponsibilitiesSupport efforts to build and enhance the company's reputation by ensuring consistent brand messaging and alignment platforms.Communication and Liaison: Communicate and coordinate with team members, clients, partners, and other individuals as required. Maintain professional and positive relationships with all contacts.Appointments/ Meetings...

  • Customer Relations Consultant

    7 days ago

    Taguig, National Capital Region, Philippines Satellite Office Full time ₱180,000 - ₱250,000 per year

    The client is Australia's leading specialist in jewellery and luxury watch insurance. We offer tailored coverage against loss, damage, and theft, giving our customers the confidence to enjoy their treasured items anytime, anywhere. With a strong B2B and B2C network across the country, we're redefining the insurance experience through innovation, trust, and...

  • Guest Relations Officer

    5 days ago

    Taguig, National Capital Region, Philippines Essistant Incorporated Full time ₱200,000 - ₱240,000 per year

    WE'RE HIRING Join Our Premier Simulation Golf Lounge Position: Promoter / Guest Relation OfficerLocation: BGC, TaguigAre you passionate about hospitality, people, and creating memorable experiences?We are looking for a Promoter / Guest Relation Officer to be the welcoming face of our VIP Simulation Golf Lounge in the heart of Bonifacio Global City.Job...

  • Customer Relations Specialist

    2 weeks ago

    Taguig, National Capital Region, Philippines GAIC Professional Services Inc. Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionGAIC Professional Services Inc. is an Outsourcing and Consulting Services company serving various industry and sector clients. As a subsidiary of EEI, GAIC functions as the internal professional services arm, offering technology-driven solutions to its clients. We focus on providing tailored services to meet the specific needs of each...

  • Resident Relations Officer

    7 days ago

    Taguig, National Capital Region, Philippines JLL Full time ₱900,000 - ₱1,200,000 per year

    JLL empowers you to shape a brighter way .Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they...

  • Resident Relations Officer

    3 days ago

    Taguig, National Capital Region, Philippines JLL Full time ₱300,000 - ₱600,000 per year

    JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where...

  • Resident Relations Officer

    2 weeks ago

    Taguig, National Capital Region, Philippines Jones Lang LaSalle Property Consultants Pte Ltd Full time ₱30,000 - ₱60,000 per year

    OVERALL ROLEKEY RESPONSIBILITIESResident Engagement:Develop and implement programs to engage and build relationships with residents.Organize community events and activities to encourage resident interaction and foster a sense of community.Manage resident feedback and suggestions, addressing concerns and implementing improvements as needed.Customer...

  • Customer Relations Assistant

    2 weeks ago

    Taguig, National Capital Region, Philippines British United Automobiles, Inc. Full time ₱150,000 - ₱250,000 per year

    Be our CRM ASSISTANT for LEAPBachelor Degree in any 4 year courseFresh Graduate or at least (1) year working experienceGood interpersonal skills with pleasing personalityAmenable to work in Bonifacio Global City , TaguigPrimary responsible for preparing and consolidating reports to monitor the performance of all dealers concerning CRM services execution,...

  • Employee Relations Officer

    5 days ago

    Taguig, National Capital Region, Philippines Metrobank Full time ₱1,200,000 - ₱2,400,000 per year

    Be #InGoodHands with MetrobankHere at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future...