IT Service Desk

The IT Service Desk Analyst will serve as the first point of contact for all technical support requests within the organization. This role is responsible for providing timely assistance to end users, resolving incidents, and escalating issues when necessary to ensure uninterrupted business operations.Key Responsibilities:Provide first-level technical support...

We Believe in BetterWe are a global technology solutions company that powers breakthroughs for the world's leading organizations. These solutions — digital workplace, cloud, applications & infrastructure, enterprise computing and business process solutions — help people overcome obstacles and not only reach their greatest potential but go beyond it.A...

The Service Desk Engineer is responsible for providing Level 1 technical support andservice dispatch to customers, both internal and external, across different practice areas. Service Desk Engineer provides Tier 1 support. Performs as the first point of escalation of IT infrastructure incidents that involve clients, customers, service providers, internal...

Schedule: Monday to Friday (5:00AM - 2:00PM PHT)What are we looking for?The Service Desk Manager will possess a strong background in customer experience, ITIL, and an understanding of service management methodologies. In this crucial role, you will be instrumental in ensuring exceptional customer service, efficient incident resolution, and robust stakeholder...

What success looks like in this role: • Supervises the efforts of Service Desk teams within an assigned region.• Directs Service Desk team members in their day-to-day activities by serving as an escalation point for issues referred to by Service Desk team members, clients or other teams.• Mentors and trains Service Desk team members to build new...

Managing, prioritizing, and documenting incoming questions and service desk ticketsResolving technical issues quickly and efficientlyInstalling and configuring software and meeting end-user needsEscalating any serious problems to relevant departments and teamsEnsuring optimal network performancePerforming system updates, tests, and maintenance to avoid...

What success looks like in this role: • Monitors the ticket queue allocation, execution and resolution status.• Identifies recurring trends, difficult-to-resolve problems and potential issues concurrent with new system releases or hardware / software upgrades.• Ensures provision of end-to-end support to address identified and potential issues.• Leads...

Job Title: Service Desk AnalystJob Description:-Responsible for providing the first line of post-sales telephone technical support of hardware, systems, sub-systems and/or applications for customers and/or employees.-Typically provides technical support to external customers.-Applies basic diagnostic techniques to identify problems, investigate causes and...

The Service Desk Team Lead is responsible for overseeing the daily operations of the IT service desk, ensuring the efficient and effective resolution of user requests, incidents, and problems. This role plays a pivotal part in maintaining high service standards, ensuring compliance with ITIL best practices, and driving continuous service improvements. The...

Position Details Title: Service desk Reports to: IT Service Desk ManagerLocation HeadOffice, AM Solutions Primary FocusThe I.T Support Technician'srole is to support and maintain the I.T environment across all stores anddepartments within the My Chemist Group. This is done both remotely and on-siteby handling all incoming I.T requests via the service desk....