Manager, Service Desk

2 days ago

Mandaluyong City, National Capital Region, Philippines Unisys Full time ₱900,000 - ₱1,200,000 per year

What success looks like in this role:

  • Monitors the ticket queue allocation, execution and resolution status.
  • Identifies recurring trends, difficult-to-resolve problems and potential issues concurrent with new system releases or hardware / software upgrades.
  • Ensures provision of end-to-end support to address identified and potential issues.
  • Leads the service team during critical outages / incidents to minimize downtime and ensure prompt restoration of normal service levels.
  • Serves as an escalation point for complex technical issues, coordinating with other IT teams to ensure effective resolution.
  • Serves as a key liaison between the Service Desk and internal / external clients.
  • Ensures timely communication with clients regarding service requests, incidents and outages.
  • Ensures maintenance of accurate documentation of Service Desk procedures, troubleshooting steps and solutions.
  • Generates reports on team performance, trends and key metrics.
  • Conducts regular audits of Service Desk interactions and documentation.

You will be successful in this role if you have:

BA/BS degree

Generally 5-6 years' of relevant experience

Minimum 3 years' managing service desk

ITIL certification required

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at or alternatively Toll Free: Prompt 4). US job seekers can find more information about Unisys' EEO commitment here .

  • Service Desk Manager

    7 days ago

    Mandaluyong City, National Capital Region, Philippines ConnectOS Full time ₱2,000,000 - ₱2,500,000 per year

    Schedule: Monday to Friday (5:00AM - 2:00PM PHT)What are we looking for?The Service Desk Manager will possess a strong background in customer experience, ITIL, and an understanding of service management methodologies. In this crucial role, you will be instrumental in ensuring exceptional customer service, efficient incident resolution, and robust stakeholder...

  • Service Desk Supervisor

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Unisys Full time ₱900,000 - ₱1,200,000 per year

    What success looks like in this role: • Supervises the efforts of Service Desk teams within an assigned region.• Directs Service Desk team members in their day-to-day activities by serving as an escalation point for issues referred to by Service Desk team members, clients or other teams.• Mentors and trains Service Desk team members to build new...

  • Level 2 Service Desk Analyst

    7 days ago

    Mandaluyong City, National Capital Region, Philippines Microgenesis Business Systems Full time ₱1,200,000 - ₱2,400,000 per year

    The Level 2 Service Desk Analyst is responsible for overseeing the daily operations of the IT service desk, ensuring the efficient and effective resolution of user requests, incidents, and problems. This role plays a pivotal part in maintaining high service standards, ensuring compliance with ITIL best practices, and driving continuous service improvements....

  • it service desk

    2 days ago

    Quezon City, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱40,000 - ₱60,000 per year

    URGENT HIRING FOR IT SERVICE DESK VIRTUAL INTERVIEW PROCESS ONLY NO ASSESSMENT START ASAP GET YOUR JO NOW APPLY NOWWORK ONSITE:ETON CENTRIS, QUEZON CITYPOSITION: IT SERVICE DESKSHIFT: SHIFTING SCHEDULEJOB DESCRIPTION:Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc.Log all calls in the Service Desk ticketing tools...

  • ITIL-Certified Service Desk Supervisor

    2 days ago

    Mandaluyong City, National Capital Region, Philippines Unisys Full time ₱900,000 - ₱1,200,000 per year

    We Believe in BetterWe are a global technology solutions company that powers breakthroughs for the world's leading organizations. These solutions — digital workplace, cloud, applications & infrastructure, enterprise computing and business process solutions — help people overcome obstacles and not only reach their greatest potential but go beyond it.At...

  • Service Desk Analyst

    7 days ago

    Mandaluyong City, National Capital Region, Philippines Microgenesis Business Systems Full time ₱300,000 - ₱450,000 per year

    This role is critical in delivering timely and professional support to users, ensuring incidents and service requests are logged, prioritized, escalated, and resolved in accordance with ITIL-aligned service management practices.1.Incident Management & Technical SupportServe as the first point of contact for IT-related issues via phone, email, chat, or...

  • service desk project manager

    2 weeks ago

    Makati City, National Capital Region, Philippines Actionlabs IT Services Full time ₱1,320,000 per year

    We are looking for an experienced Service Delivery Manager to oversee IT infrastructure operations and service desk delivery. This role requires a strong background in project management, IT service delivery, and infrastructure support, with the ability to ensure consistent service quality, operational efficiency, and alignment with business objectives.Key...

  • IT Service Desk

    3 days ago

    Quezon City, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱320,000 - ₱480,000 per year

    IT Service Desk Hiring - Start Immediately - Apply nowService Desk Analyst Responsibilities:Testing and analyzing IT system and software performance.Resolving incoming client and personnel IT queries remotely via chat, email and phone.Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders.Avoiding service interruptions...

  • IT Service Desk Analyst

    2 days ago

    Mandaluyong City, National Capital Region, Philippines Microgenesis Business System Full time ₱300,000 - ₱600,000 per year

    This role is critical in delivering timely and professional support to users, ensuring incidents and service requests are logged, prioritized, escalated, and resolved in accordance with ITIL-aligned service management practices.1.Incident Management & Technical SupportServe as the first point of contact for IT-related issues via phone, email, chat, or...

  • IT Service Desk

    2 weeks ago

    Quezon City, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱360,000 - ₱480,000 per year

    URGENT HIRINGIT SERVICE DESK | START ASAPVirtual Process Only via MS Teams. Earn Up to PHP 40,000 MonthlyPosition: IT Service DeskLocation: Eton Centris, Quezon CityWork Setup: Onsite | Night ShiftStart Date: September 29, 2025Qualifications.At least a High School Graduate1-2 Years IT Service Desk experience in an international/BPO settingProficient in...