Process Analyst

7 hours ago

Pasig, National Capital Region, Philippines Customer Frontline Solutions, Inc Full time ₱30,000 - ₱60,000 per year
  • Analyze existing business processes and identify areas for improvement.
  • Document workflows, process maps, and standard operating procedures (SOPs).
  • Collaborate with cross-functional teams to implement process changes.
  • Support automation initiatives and digital transformation projects.
  • Ensure compliance with company policies and industry standards.
  • Prepare reports and present findings to management.
Qualifications:
  • Bachelor's degree in Business Administration, Industrial Engineering, or related field.
  • 1–3 years of experience in process analysis or continuous improvement (preferably in BPO).
  • Strong analytical and problem-solving skills.
  • Proficiency in MS Office and process mapping tools (e.g., Visio, Lucidchart).
  • Knowledge of Lean Six Sigma principles is an advantage.
  • Excellent communication and documentation skills.

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