People Solutions Specialist

1 day ago

Manila, National Capital Region, Philippines HRTX Full time $60,000 - $80,000 per year

The People Solutions Senior Associate partners with multiple departmentsincluding Payroll, Operations, Human Resources (People & Culture), Talent Acquisition, and Benefitsto help enhance the employee experience across the organization. This role delivers a variety of HR support functions, such as administrative tasks, data entry, reporting, and documentation management. The position ensures consistent and high-quality HR service delivery for assigned teams and departments.

QUALIFICATIONS

Required:

  • Bachelors degree in Psychology, Human Resource Management, or a related field
  • 23 years of experience working in Human Resources Information Systems (HRIS) or in another HR-related role.
  • Strong organizational and time management abilities
  • Effective communication and collaboration skills
  • Familiarity with Applicant Tracking Systems (ATS) and HR databases
  • Ability to manage confidential information with professionalism
  • High attention to detail and strong analytical thinking
  • Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Teams, etc.)
  • Capable of managing multiple projects simultaneously
  • Strong problem-solving skills with the ability to work independently and across a global team

DUTIES & RESPONSIBILITIES

Customer Service and Relationship Management

  • Responds to inquiries from internal and external partners within 2448 hours with professionalism and a positive attitude
  • Offers outstanding customer service to employees and job candidates
  • Develops strong working relationships through timely communication and problem resolution
  • Works closely with Operations teams to support business needs

Core Values and Communication

  • Promotes company values of Compassion, Accountability, Advocacy, Inclusion, and Resilience
  • Maintains clear, respectful written and verbal communication
  • Provides thoughtful, constructive feedback in support of leadership and operational goals

Work Product and Accuracy

  • Delivers accurate, timely work and reviews outputs for completeness and quality
  • Ensures proper application of company policies and regulatory compliance in employee files
  • Generates standard reports with information such as job titles, pay rates, locations, and employment status for Operations

HR Systems and Documentation

  • Maintains and updates employee records in HR systems
  • Processes employee changes (e.g., promotions, terminations, transfers, status updates) accurately
  • Supports HR technology functions like self-service tools, onboarding workflows, password resets, and E-PARs
  • Tracks licenses, credentials, and education records across platforms like ProviderTrust (Passport), Samba, Vendor Proof, and ADP

Legal and Compliance

  • Coordinates with People & Culture to fulfill formal requests for employee records (e.g., subpoenas, employment verification, board inquiries)
  • Ensures compliance with applicable U.S. federal and state labor laws and company policies

Collaboration and Teamwork

  • Partners with colleagues and leadership to identify and resolve discrepancies
  • Works cross-functionally with departments such as IT, Payroll, Operations, Finance, and Benefits
  • Actively participates in team check-ins, performance evaluations, and departmental meetings

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