People Support Specialist

4 days ago

Manila, National Capital Region, Philippines KMC Solutions Full time ₱800,000 - ₱1,200,000 per year

The main responsibilities of a PEOPLE SUPPORT SPECIALIST include:

HR Service Administration and System Support:

  • Prepare and handle various HR documents, including Employment Amendment Advises, Certificates of Employment, and other necessary employee-related paperwork.
  • Conduct accurate and comprehensive data entry in the ERP system, assisting with all HR-related data management tasks.
  • Offer system support and deliver HR-related training sessions to both internal and external clients.
  • Assist in managing HRIS and HR Ticketing system and ensure that the team meets or exceeds its Service Level Agreement (SLA).
  • Support the coordination of HR Business Partner (HRBP) and People Experience (PEX) Team initiatives, such as organizing employee engagement activities and recognition programs.
  • Collaborate with the Compensation and Benefits (C&B) Team to facilitate employee enrollments, changes, and terminations.
  • Address employee inquiries and concerns regarding timekeeping, benefits, health maintenance organization (HMO), eligibility, and coverage.
  • Aid in the administration of leaves of absence, ensuring compliance with relevant laws and company policies.

HR Policy and Compliance:

  • Support in the monitoring and enforcement of employment laws and regulations to ensure compliance.
  • Meet established timelines to fulfill all HR-related service level agreements (SLAs).
  • Address or elevate initial level complaints or inquiries related to HR matters.
  • Stay informed about the latest HR best practices and actively suggest enhancements to current HR processes and procedures.

HR Data Analytics and Documentation:

  • Compile and produce HR reports, metrics, and analytics as needed.
  • Manage HR documentation, such as employee handbooks, policies, and procedures, to ensure accuracy and up-to-date information.

Special Projects

  • Is tasked to take on additional projects as necessary and as instructed by immediate superior or one-up manager.

To apply, you must be an expert on the following requirements:

Minimum Competencies

  • Proficient Oral and Written Communication Skills
  • HRIS and Database Management
  • Flexibility and Time Management
  • Project Management
  • Interpersonal Skills
  • Strong Collaboration and Administrative Skills
  • Results Driven

It will also be favorable if you are knowledgeable in:

Work and Experience Qualifications

  • Bachelor's degree in Human Resources, Business Administration, or a related field (or equivalent work experience).
  • Previous experience as an HR Generalist or a similar HR support role.
  • Understanding of HR policies, procedures, and employment labor laws.
  • Excellent organizational skills with a keen eye for detail.
  • Strong verbal and written communication skills.
  • Ability to handle sensitive and confidential information with professionalism and discretion.
  • Proficiency in MS Office applications.
  • Strong problem-solving and customer service skills.
  • Flexible and can work on multiple sites and work schedules.

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