Housekeeping Manager
4 days ago
Job Description:
The Housekeeping Manager is responsible for maintaining the highest standards of cleanliness, order, and sanitation in all guest rooms, public areas, and back-of-house facilities. The position ensures efficient daily operations, well-trained and motivated staff, and consistent guest satisfaction in line with property standards and safety protocols.
Roles & Responsibilities:
1. Operations Management
- Supervise daily cleaning and maintenance of guest rooms, public areas, and service areas.
- Inspect rooms and facilities to ensure cleanliness and readiness for guests.
- Coordinate closely with Front Office for room status updates and quick turnovers.
2. Staff Supervision & Training
- Schedule, train, and motivate housekeeping and laundry staff.
- Enforce discipline, grooming, and safety standards.
3. Inventory & Cost Control
- Monitor usage and requisition of cleaning supplies, linens, and guest amenities.
- Maintain cost efficiency without compromising quality.
4. Guest Satisfaction
- Respond promptly to guest requests or complaints regarding cleanliness or amenities.
- Uphold the hotel's image of cleanliness and comfort at all times.
5. Maintenance Coordination
- Report and follow up on room defects or engineering issues.
- Work closely with Engineering for preventive maintenance schedules.
6. Administrative Duties
- Keep accurate records of staff performance, linen inventory, and room inspections.
- Prepare daily and monthly housekeeping reports for the General Manager.
Key KPIs:
- Guest satisfaction scores (cleanliness)
- Room inspection pass rate
- Linen and chemical cost efficiency
- Staff attendance and performance metrics
Job Types: Full-time, Permanent
Pay: Php40, Php45,000.00 per month
Benefits:
- Additional leave
- Employee discount
- Free parking
- On-site parking
- Opportunities for promotion
- Promotion to permanent employee
- Staff meals provided
Work Location: In person
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