Implementation Engineer

2 days ago

Fort Bonifacio, National Capital Region, Philippines AMADEUS MARKETING PHILS, INC. Full time ₱1,200,000 - ₱2,400,000 per year

Purpose of the role

Perform recurring delivery activities for defined Amadeus' Travel Sellers products in accordance with agreed commercial priorities; enabling them to access the Amadeus functionality and content. These solutions present some specific technical and functional aspects induced by the Amadeus architecture.

In this role you'll:

Handles the customer's requests (work orders or GOT orders). 

Follow the different steps:

  • Validate customer request
  • Execute delivery activities as per defined processes
  • Perform relevant configuration and set-up activities with follow-up processes
  • Ensure customer implementations occur within the specified time frame as per the customer contract, service level targets & advising of any delay in implementation timelines
  • Advise relevant parties on the installation requirements of products / solutions
  • Provide support to other implementation teams on his area of expertise
  • Provide support to sales or customer service in case of customer issue
  • Identify improvement opportunities and contribute to the optimization of assigned activities ideally toward full automation (familair with AI prompt)
  • Contribute to the quality improvement
  • Support reporting on the activity (KPIs)
  • Document all procedures / methodology that can be communicated to the customers, internally and our partners.
  • Provide support to the community (Call, Chats…)

About the ideal candidate:

  • A university degree (Computer Science or related field is preferred)
  • Experience in the Travel industry is a plus.
  • A foundational knowledge of computer architecture and  in programming language.
  • Understanding of API concepts and programming tools and Web Services.
  • Proficiency in English (written & spoken).
  • Ability to analyze and interpret data.
  • Willingness to learn.
  • Team player attitude.
  • Able to work on own initiative.
  • Being adaptable and flexible.
  • Multicultural approach: exposure to multicultural work environment.
  • Flexibility to work in rotating shifts
  • Knowledge in any programming language is an advantage.
  • Open to work in a hybrid set-up.

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