50 Customer Service Representatives

5 days ago

Taguig, National Capital Region, Philippines Ascendion Full time ₱150,000 - ₱250,000 per year

Join our team as a Customer Service Representative

Deliver excellent support, resolve customer concerns, and help shape an outstanding service experience. Apply now and grow your career in a dynamic and supportive environment.

Job Description:

  • Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email, and instant message
  • Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism, and diplomacy during difficult calls.
  • Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements.
  • Skillfully translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon.
  • Read and understand client's plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and to anticipate the future needs of the member.
  • Demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information.
  • Maintain and document complete and accurate call and case notes in a professional manner.
  • Regularly participate in team meetings and training.
  • You will spend much of your time assisting customers.
  • Perform other duties as assigned.

Qualifications:

  • Bachelors or Associate graduate.
  • With at least 1 year of BPO experience.
  • With voice account exp (preferably with healthcare or insurance account).
  • With excellent communication skills.
  • Amenable to work in BGC Taguig
  • Can start ASAP.

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