Virtual Front Desk Representative

2 days ago

Philippines Moxie Full time $20,000 - $40,000 per year
At Moxie, we empower entrepreneurs to launch, run, and grow their own aesthetics businesses with a combination of software and services. In just over three years, we have grown from an idea to a global, remote-first team of more than 140 people. Our business is in the top decile for growth, and our team is consistently described as high-trust, low-ego, and high-output.

At Moxie, we empower entrepreneurs to launch, run, and grow their own aesthetics businesses with a combination of software and services. In less than 2 years, we have grown from an idea to a team of 50, with a business that is in the top-decile in terms of growth, and a remote-first team that has been self-described as high-trust, low ego, high output.

The Role

Many of our nurses are first-time business owners, and some are still working other jobs. Managing their own calendar, engaging with new client leads, and being available for calls and text messages with questions can be overwhelming. Our Virtual Front Desk ensures that every client interaction is handled with care and professionalism, giving our Nurses more time to focus on what they do best - taking care of their patients. Having already onboarded a stellar team member, we are looking to expand our roster for the Advanced offering.

As a Virtual Front Desk, you will support a portfolio of 4-5 MedSpas as their virtual front desk
  • Answer incoming phone calls and messages,
  • Appointment setting: Close inbound leads by calling and texting with them via our CRM,
  • Manage appointments including rescheduling,
  • Answers basic questions (e.g. about the location, opening hours, etc.)
  • Escalate any questions you can't answer to the MedSpa owner.

We're looking for:
  • Experience in a customer service-oriented role, preferably as a Virtual Assistant, Front Desk Operator, or in a similar capacity.
  • Background in the healthcare industry, with an understanding of its unique challenges and requirements.
  • Experience in sales, with a knack for converting leads into valuable client engagements.
  • Availability to work during US hours and follow US holidays
  • Exceptional proficiency in both written and verbal English, with a neutral accent for clear communication.
  • A confident and independent problem-solver who can navigate the complexities of the role with minimal supervision.

TO APPLY, we require you to fill out the application form and submit the following:
  • A video/voice sample not more than 2mins
  • Copy of your resume
  • Internet speed test

Thank you and good luck

At Moxie, we believe in creating a workplace where everyone feels valued and included. We encourage people of all backgrounds, experiences, and perspectives to apply to our jobs. If you require any accommodations to fully participate in the interview process, please let us know—we're happy to assist.

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