Customer Service

Ready to shape the future of work?

At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at  and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Process Associate, Insurance

In this role, you will aid policyholders, claimants, insured's policy beneficiaries, health care providers, family members, employers, and sales agents (if they are with the policyholder) on but not limited to claim status, filing instructions, policy benefits, payment questions, form receipt, status, form requests, research requests, complaints, and escalations.

Responsibilities

· Simple/Guided free flowing conversation calls

· Work cohesively within Compliance role, Supervisors and Operations Managers

· Assist customers on claim status

· Relay claim filing instructions to customers

· Articulate policy benefits

· Respond to payment questions

· Confirm claim form receipt, status, form requests, research requests, complaints, and escalations

Qualifications we seek in you

Minimum Qualifications / Skills

· Mettle Score B Fluency greater than equal to 44) - Final  (Language assessment)

· Written assessment (Paper written or Hackerank) of at least 65%

· Knowledgeable in using MS Office (Outlook, SharePoint and PDF)

· Possessed good oral and written communication skills

· Personality attributes –

o   Exceptional customer service skills, keen to details

o   Work under pressure and meet performance metrics

o   Team player, supporting and assisting colleagues whenever possible

o   Open for feedback and passionate about their own learning and development

o   Critical thinking and decision-making skills

o   Flexibility to shift timings

o   Multi-tasking ability

Preferred Qualifications/ Skills

· Education – High School or Senior High School graduate or above

· Call center experience in international voice process (inbound call taking)

· Process experience in any insurance or healthcare product

Why join Genpact?

Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

Make an impact – Drive change for global enterprises and solve business challenges that matter

Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities

Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex/age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.