Hotel Manager

2 days ago

Taguig, National Capital Region, Philippines Brittany Hotels and Leisure Inc. Full time $40,000 - $60,000 per year

A Hotel Manager is responsible for overseeing the day-to-day operations of a hotel, ensuring guests have a positive experience while maintaining operational efficiency and profitability. Key Responsibilities:Guest Services:Ensure a high standard of guest service and satisfaction. Handle guest complaints and concerns professionally and efficiently.

Ensure proper communication with staff to deliver exceptional service. Operations Management:Oversee all hotel operations. Coordinate with different departments to ensure smooth daily operations.

Manage the hotel's schedule to maximize occupancy and room rates. Staff Management:Train and supervise hotel staff, ensuring they meet performance standards. Foster a positive and productive work environment.

Develop and manage the hotel's budget. Monitor revenue, expenses, and profitability. Ensure compliance with financial procedures and control costs.

Marketing and Sales:Implement marketing strategies to increase bookings and brand visibility. Collaborate with sales teams to promote packages and special offers. Monitor competitors and industry trends to adapt to changing market conditions.

Facility Maintenance:Ensure the hotel's physical infrastructure is well-maintained and safe. Oversee repairs, maintenance, and renovations. Ensure compliance with health and safety regulations.

Reporting and Analysis:Prepare daily, weekly, and monthly reports on occupancy, revenue, and performance. Analyze customer feedback to identify areas for improvement. Present findings and strategic plans to upper management.

Key Skills & Qualifications:Education: A degree in Hospitality Management, Business Administration, or a related field is preferred. Experience: Several years of experience in hotel management or a similar role, with a proven track record in customer service and operational management. Leadership: Strong leadership and team management abilities.

Financial Acumen: Experience in budgeting, financial analysis, and cost control. Communication: Excellent communication skills, both verbal and written, to interact with guests, staff, and management. Problem-Solving: Ability to resolve issues quickly and effectively.

Multitasking: Capable of handling multiple responsibilities simultaneously in a fast-paced environment. Physical Demands: The role may involve standing, walking, and interacting with guests or staff across the hotel property. A hotel manager plays a critical role in ensuring the hotel's smooth operation, guest satisfaction, and profitability by effectively managing both staff and resources.

Seniority level

Seniority levelExecutiveEmployment type

Employment type

Full-time

Job function

Job function

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