Front Office Manager

3 weeks ago

Taguig, National Capital Region, Philippines DoubleDragon Corporation Full time

Job Description:

  • Ensuring employees are offering exceptional customer service.

  • Making sure customers are satisfied with the service and products.

  • Motivates and maintains good staff relations.

  • Checks cleanliness of lobby and public areas, lights and as well as Front Office Associates in proper and orderly appearance and behavior.

  • Maintain contact person at night.

  • Handles guest complaints and other related problems and reports on the Front Office Manager's Log.

  • Performs Night Audit.

  • Monitors the safety and security of all staff and guests at all times.

  • Must have clear, complete knowledge and understanding of the following:

    • Hotel employees' rules and regulations

    • Hotel policy on Fire, Hygiene, Health, Safety and Emergency procedures

    • Product knowledge, hotel facilities, services, promotions and Front Office Opera operations

    • Cost-cutting measures of the department and hotel

    • Proper decorum and required grooming standards

  • Notes, refers and relays to concerned departments, sections and personnel special guest instructions, complaints and requests.

  • Follows up action within 15 minutes and gets feedback to guest as necessary.

  • Greets, assists, and checks-in VIP and special attention guests when necessary.

  • Performs the night batch procedures.

  • Ensures all endorsements for their shift are carried out and resolved. Formally logs endorsements to the next or concerned shift/s.

  • Recommends other service and facilities of the hotel.

  • Performs showrooms as necessary.

  • Provides accurate information to guests to his utmost ability.

  • Attends periodic section or departmental meetings as required.

  • Decides during the high occupancy periods, regarding: walk-in guests and release room blocked because of no-shows.

  • Works closely with Front Office Supervisor in dealing with Due-out guests.

  • Assists in handling room lockset problems.

  • Assists the Front Office Associates and Concierge if they are busy.

  • Handles lost and found of hotel guests' valuables.

  • Performs other tasks assigned by Hotel Manager.

Qualifications:

  • Graduate of Hotel and Restaurant Management or any related course

  • Minimum of 2 years of experience as Front Office ManagerMS Office, OPERA System and other relevant software/applications

  • Strong oral and written communication skills

  • Good time management skills

  • Flexibility/adaptability

  • Can perform with minimum supervision

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