Customer Service Representative

1 week ago

Subic Bay Freeport Zone Zambales, Philippines Inland Corporation Full time ₱120,000 - ₱180,000 per year

Job description:

Job Title: Customer Service Representative – Brokerage / Operation

Department: Import / Logistics / Operations

Location: Subic

Reports To: Document Manager / Operations Supervisor

Job Summary:

The Customer Service Representative for the Brokerage Department is responsible for coordinating and ensuring smooth documents transactions while providing excellent service to clients. This role involves handling customer inquiries, tracking shipments, managing documentation, and working closely with freight forwarders, customs brokers, and internal teams to ensure timely and accurate delivery of imported goods.

Key Responsibilities:

  • Serve as the primary point of contact for customers regarding shipments and inquiries.
  • Coordinate with suppliers, freight forwarders, and customs brokers to monitor shipment status and ensure timely deliveries.
  • Prepare and review documentation, including invoices, packing lists, and bills of lading.
  • Ensure compliance with customs regulations and company policies.
  • Resolve customer complaints or issues related to import orders in a timely and professional manner.
  • Maintain accurate records of all import transactions in the company's system.
  • Track shipments and provide status updates to customers and internal teams.
  • Work closely with the warehouse and inventory teams to ensure proper receipt and documentation of goods.
  • Identify process improvements to enhance service quality and operational efficiency.

Qualifications:

  • Bachelor's degree in Customs Administration, Logistics, or related field is a plus
  • 2+ years of experience in customer service, logistics, or freight forwarding.
  • Knowledge of import regulations, Incoterms, and international shipping processes.
  • Strong communication and interpersonal skills.
  • Proficiency in Microsoft Office (Excel, Word, Outlook); experience with ERP or logistics systems preferred.
  • Excellent organizational and multitasking abilities.
  • Attention to detail and problem-solving skills.
  • Ability to work under pressure and meet deadlines.

Job Type: Full-time

Benefits:

  • Company events
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Promotion to permanent employee

Work Location: In person

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