Customer Service Representative

1 week ago

Subic Bay Freeport Zone Zambales, Philippines Inland Corporation Full time ₱120,000 - ₱180,000 per year

Job description:

Job Title: Customer Service Representative – Brokerage / Operation

Department: Import / Logistics / Operations

Location: Subic

Reports To: Document Manager / Operations Supervisor

Job Summary:

The Customer Service Representative for the Brokerage Department is responsible for coordinating and ensuring smooth documents transactions while providing excellent service to clients. This role involves handling customer inquiries, tracking shipments, managing documentation, and working closely with freight forwarders, customs brokers, and internal teams to ensure timely and accurate delivery of imported goods.

Key Responsibilities:

  • Serve as the primary point of contact for customers regarding shipments and inquiries.
  • Coordinate with suppliers, freight forwarders, and customs brokers to monitor shipment status and ensure timely deliveries.
  • Prepare and review documentation, including invoices, packing lists, and bills of lading.
  • Ensure compliance with customs regulations and company policies.
  • Resolve customer complaints or issues related to import orders in a timely and professional manner.
  • Maintain accurate records of all import transactions in the company's system.
  • Track shipments and provide status updates to customers and internal teams.
  • Work closely with the warehouse and inventory teams to ensure proper receipt and documentation of goods.
  • Identify process improvements to enhance service quality and operational efficiency.

Qualifications:

  • Bachelor's degree in Customs Administration, Logistics, or related field is a plus
  • 2+ years of experience in customer service, logistics, or freight forwarding.
  • Knowledge of import regulations, Incoterms, and international shipping processes.
  • Strong communication and interpersonal skills.
  • Proficiency in Microsoft Office (Excel, Word, Outlook); experience with ERP or logistics systems preferred.
  • Excellent organizational and multitasking abilities.
  • Attention to detail and problem-solving skills.
  • Ability to work under pressure and meet deadlines.

Job Type: Full-time

Benefits:

  • Company events
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Promotion to permanent employee

Work Location: In person

  • Customer Service Supervisor

    2 weeks ago

    Subic Bay Freeport Zone, Zambales, Philippines UNITED AUCTIONEERS INC. Full time ₱800,000 - ₱1,200,000 per year

    Job Description:Supervise daily operations of the customer service team, ensuring excellent customer support before, during, and after auctionsHandle escalated customer concerns and provide timely resolutionsTrain, mentor, and evaluate team members to maintain a high standard of serviceMonitor customer interactions and continuously improve service...

  • Customer Service Representatives

    1 week ago

    Clark Freeport Zone, Pampanga, Philippines Royal Eagle Aviation FZCO - Representative Office Full time ₱150,000 - ₱250,000 per year

    Key Responsibilities:Respond to client/customer inquiries via phone, email, chatMaintain a high level of product and service knowledge to assist customers accurately.Coordinate with internal departments to resolve customer concernsMaintain accurate records of client interactions and transactionsProcess orders, forms, applications, and requests.Assist in...

  • Customer Service Representative

    1 week ago

    Clark Freeport Zone, Pampanga, Philippines Royal Eagle Aviation FZCO - Representative Office Full time ₱800,000 - ₱1,200,000 per year

    Company Description:At Royal Eagle Aviation, we are dedicated to empowering the aviation industry with end-to-end support solutions. We offer comprehensive component sourcing and critical asset management to ensure operational continuity and flight readiness for clients worldwide. With expertise in flight product services and a commitment to quality and...

  • Customer Service Representative

    1 week ago

    Clark Freeport Zone, Pampanga, Philippines INTERCON MANPOWER SERVICES Full time ₱324,000 - ₱432,000 per year

    We're Hiring – Customer Service Representative (SM Clark, Pampanga) Position: Customer Service Representative Location: SM Clark, Pampanga Salary Package: Up to ₱27,000 per month Perks: Competitive benefits + exciting bonusesAbout Us:We are dedicated to providing exceptional customer experiences, and we're looking for passionate and motivated...

  • Customer Services Representative

    6 days ago

    Clark Freeport Zone, Pampanga, Philippines YWA HUMAN RESOURCE CORPORATION Full time ₱216,000 - ₱324,000 per year

    Customer Service RepresentativeVIRTUAL PROCESSLocation: SM CLarkStart Date: Oct 2 classSalary: Php 18,000 up to 27,000Job Description:As a Customer Service Representative, you will be the first point of contact for customers, assisting them with inquiries, resolving issues, and ensuring their experience with our brand is positive. This is a fast-paced,...

  • Customer Service Representative

    6 days ago

    Clark Freeport Zone, Pampanga, Philippines TREXAN CAREER SYSTEMS Full time ₱240,000 - ₱360,000 per year

    Customer Service Representative – SM Clark Pampanga | Up to PHP 30,000 Salary PackageJob Location: SM City Clark, Pampanga (Onsite)Company Overview:We are a leading provider of customer experience solutions, committed to delivering exceptional service to our clients and their customers. We are seeking motivated individuals to join our growing team and...

  • Customer Service Representative

    6 hours ago

    Clark Freeport Zone, Philippines ERC Global Full time ₱200,000 - ₱400,000 per year

    WHY WORK HERE: Customer Service Representatives interact with customers via inbound calls for the purpose of assisting them with their current account, as well as, uncovering opportunities to promote and cross sell other products and services.WHO WE'RE LOOKING FOR:Strive to meet highest level of customer satisfaction by resolving customer's issue in...

  • Customer Service Representative

    2 days ago

    Clark Freeport Zone, Pampanga, Philippines INTERCON MANPOWER SERVICES Full time ₱240,000 - ₱360,000 per year

    Location: Balibago McArthur Highway Angeles CItySalary: Up to 30,000 PHP monthly salary package + Benefits & BonusesVirtual Hiring Process: No need to visit the office for interviewsAbout Us:We are dedicated to providing exceptional customer experiences, and we're looking for passionate and motivated individuals to join our team as Customer Service...

  • customer service representative

    6 days ago

    Clark Freeport Zone, Pampanga, Philippines CORPORATE VISIONS INC Full time ₱336,000 per year

    About the role Corporate Visions Inc. is seeking a highly motivated and customer-oriented Customer Service Representative to join our growing team in Clark Freeport Zone, Pampanga. This is a full-time position offering a competitive salary of PHP 28,000 per month. As a Customer Service Representative, you will be the primary point of contact for our...

  • Customer Service Supervisor

    2 weeks ago

    Subic Bay Freeport Zone P, Philippines UNITED AUCTIONEERS INC Full time ₱360,000 - ₱480,000 per year

    Job Description:Supervise daily operations of the customer service team, ensuring excellent customer support before, during, and after auctionsHandle escalated customer concerns and provide timely resolutionsTrain, mentor, and evaluate team members to maintain a high standard of serviceMonitor customer interactions and continuously improve service...