Customer Service Representative

7 days ago

Angeles City, Central Luzon, Philippines SuperStaff Full time ₱150,000 - ₱250,000 per year

We are seeking a dedicated and enthusiastic Customer Service Representative join our team. The ideal candidate will be passionate about assisting customers, resolving inquiries, and ensuring a positive experience for all.

KEY RESPONSIBILITIES:

  • Manage a high volume of incoming calls, emails, and online chats from customers who are placing orders, inquiring
  • about an order, product information, and general order assistance
  • Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by going the extra mile
  • Stay current with industry changes/trends to provide best in class service
  • Meet personal/team qualitative and quantitative targets

Requirements

  • Proficient in the required language
  • Excellent organizational and time-management skills.
  • Ability to work in a fast-paced environment.
  • Demonstrates the ability to communicate with others effectively, listen closely and convey points clearly.
  • Strong affinity for customer services.
  • Shows the ability to calm patients during a stressful situation.
  • Proficient with Microsoft Word, Excel, and Outlook

Benefits

  • HMO with 1 free dependent upon hire
  • Life Insurance
  • 10% Night Differential
  • 20 PTO credits annually
  • VL and SL cash conversion
  • Annual Performance-Based Merit Increases and Employee Recognition
  • Great Company Culture
  • Career Growth and Learning
  • A laptop will be provided by the company
  • Onsite (SM Clark or Makati) and Night shift

Job Type: Full-time

Benefits:

  • Health insurance
  • Life insurance

Experience:

  • Customer service: 1 year (Required)

Work Location: In person

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