Customer Service Reports Analyst

2 weeks ago

Makati City, National Capital Region, Philippines KMC Solutions Full time ₱900,000 - ₱1,200,000 per year

The ideal candidate is intellectually curious, data-driven, technical, and business oriented. They will become an expert in our full suite of customer analytics, conduct in depth analysis into contact center metrics, create dashboards for self-servicing KPIs, and build production-grade data models to serve as the foundation for customer analytics. Reporting to the Manager, Voice-of-Customer, the Reports Analyst will partner across the global Customer Service organization and partner with Zenni's Data Engineering team.

Responsibilities

● Analyze data and metrics on Customer Service team operations and performance

● Regularly report to internal Zenni stakeholders of all levels

● Identify trends to optimize performance

● Build, own, and maintain a system of data models, transforming raw data into aggregated tables that feed into dashboards and ad hoc investigations

● Design metrics and production dashboards using data visualization tools to create visibility into customer service health

● Maintain and iterate on your dashboards to continue to drive increased value through additional business insights

● Monitor business health and deep-dive trends to surface actionable insights and recommendations and then measure results once plans are implemented

● Identify service anomalies based on user interaction patterns to minimize the occurrence of customer complaints

● Interface with cross-functional stakeholders to partner on data-informed strategic decision-making

Qualifications

● Bachelor's degree with a background in Math, Economics, Statistics, or other quantitative fields

● 2+ years of experience in Data Analytics

● Experience with a data visualization tool (e.g. Looker)

● Excellent verbal and written English communication skills

● Strong problem-solving skills and the ability to propose innovative solutions

● Effective project management skills with the ability to prioritize and manage multiple tasks

● Extensive SQL Skills

● Knowledge of CRM and CCaaS systems and their integration with business processes

● Analytical thinking with a focus on translating data insights into actionable strategies

  • Reporting Analyst

    2 weeks ago

    Makati City, National Capital Region, Philippines KMC Solutions Full time ₱900,000 - ₱1,200,000 per year

    The ideal candidate is intellectually curious, data-driven, technical, and business oriented. They will become an expert in our full suite of customer analytics, conduct in depth analysis into contact center metrics, create dashboards for self-servicing KPIs, and build production-grade data models to serve as the foundation for customer analytics. Reporting...

  • Reporting Analyst

    2 weeks ago

    Makati City, National Capital Region, Philippines NYGC Services, Inc. Full time ₱900,000 - ₱1,200,000 per year

    **Job Description Key Responsibilities:**· Develop and maintain ServiceNow Performance Analytics solutions, including scorecards, breakdowns, and time-series visualizations. · Design and build interactive dashboards and reports to monitor performance and support business objectives. · Analyze data to identify trends, patterns, and performance gaps...

  • Reporting Analyst

    2 weeks ago

    Makati City, National Capital Region, Philippines Lean Solutions Group Full time ₱900,000 - ₱1,200,000 per year

    Job Summary:We are looking for a highly skilled Reporting Analyst who has a strong background in data reporting, dashboard creation, and business intelligence tools. The ideal candidate is proficient in Power BI and experienced in turning complex data into meaningful insights to support business decisions.Key Responsibilities:Develop, maintain, and optimize...

  • Reports Analyst

    2 weeks ago

    Makati City, National Capital Region, Philippines PSG Global Solutions Inc. Full time ₱1,500,000 - ₱3,000,000 per year

    Join our team as a Reports Analyst We're looking for someone with advanced Excel skills and HRIS experience to help maintain system accuracy, support reporting needs, and contribute to key HR initiatives.Key Responsibilities1. Real-Time MonitoringOversee implementation and operation of systems for real-time tracking of attendance and productivity...

  • Reporting Analyst

    2 weeks ago

    Makati City, National Capital Region, Philippines LSG Makati, PH Full time ₱1,200,000 - ₱2,400,000 per year

    Job description:About the Role:We are looking for a highly skilled Reporting Analyst who has a strong background in data reporting, dashboard creation, and business intelligence tools. The ideal candidate is proficient in Power BI and experienced in turning complex data into meaningful insights to support business decisions.Develop, maintain, and optimize...

  • Financial Reporting Analyst

    2 weeks ago

    Makati City, National Capital Region, Philippines Genfinity Full time ₱60,000 - ₱120,000 per year

    Role SummaryWe are seeking a talented and detail-oriented Financial Reporting Analyst to support the Group FP&A Manager in delivering accurate reporting, meaningful analysis, and actionable insights to senior stakeholders across organization. This is a dynamic role that requires strong technical and analytical skills, a problem-solving mindset, and the...

  • Customer Service Representative

    2 weeks ago

    Marikina City, National Capital Region, Philippines CARLCARE SERVICE PH INC. Full time ₱15,000 - ₱30,000 per year

    Conduct outgoing phone calls to verify and survey customer transactions.Identify and assess customer needs to ensure satisfaction and enhance service experience.Build sustainable relationships and maintain trust through open, professional, and interactive communication.Provide accurate, valid, and complete information using the appropriate tools and...

  • Workforce/Reporting Analyst

    1 week ago

    Quezon City, National Capital Region, Philippines Risewave Consulting, Inc. Full time ₱600,000 - ₱1,200,000 per year

    Job Responsibilities:Send interval / hourly reports like Attendance Report, Intraday Performance Report, Productivity Report, etc.System issue trackingResponsible for the monitoring of all issues that may impact service levels (SL's) and take the appropriate to resolve or reduce these impacts.Perform oversight responsibilities as required to ensure all SLA's...

  • Service Desk Analyst

    2 weeks ago

    Makati City, National Capital Region, Philippines ESPIRE INFOLABS PTY. LTD Full time ₱150,000 - ₱200,000 per year

    Relevant experience in L1 Service Desk Analyst with a strong customer interaction experienceGood troubleshooting skillsExposure to Active Directory, DNS, DHCP, and VPNWilling to work in a 24x7 environment and provide weekend coverage, if needed.Ability to multitask in a fast-paced environment.Excellent ability to learn and articulate technical...

  • Business Analyst – Statutory and Regulatory Reporting

    2 weeks ago

    Makati City, National Capital Region, Philippines John Clements Consultants, Inc. Full time ₱900,000 - ₱1,200,000 per year

    OverviewWe are seeking a highly skilled Business Analyst with expertise in statutory and regulatory reporting, data modelling, and financial services. The role will support a global finance organization by analyzing complex business requirements, designing processes, and translating them into functional and IT solutions. This individual will play a key role...