
Reporting Analyst
1 day ago
**Job Description
Key Responsibilities:**
· Develop and maintain ServiceNow Performance Analytics solutions, including scorecards, breakdowns, and time-series visualizations.
· Design and build interactive dashboards and reports to monitor performance and support business objectives.
· Analyze data to identify trends, patterns, and performance gaps within various ServiceNow modules.
· Define and set up thresholds, targets, and alerts to provide real-time visibility and predictive forecasts.
· Collaborate with business analysts, process owners, and IT teams to capture requirements and ensure alignment with organizational goals.
· Ensure data integrity, governance, and adherence to best practices for scalability and accuracy.
· Communicate findings and recommendations to various levels of management through reports and presentations.
· Troubleshoot data and configuration issues to ensure the ongoing reliability of performance measurement tools.
Skills:
· ServiceNow Modules Familiarity (ITSM)
· Reporting and Dashboard Creation (PowerBI Data Lake are an advantage)
· Data analysis/visualization
· Key performance Indicator Development
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