QA Analyst

The Magnum Ice Cream Company is all about growth. Growing our business. Growing our customers' businesses. Growing our people's careers. Growth begins with empowerment. So, we free our people to be innovative, responsible entrepreneurs, driven and equipped to give our consumers more amazing products and unforgettable moments – and having fun doing it.With...

The Magnum Ice Cream Company is all about growth. Growing our business. Growing our customers' businesses. Growing our people's careers.​ Growth begins with empowerment. So, we free our people to be innovative, responsible entrepreneurs, driven and equipped to give our consumers more amazing products and unforgettable moments – and having fun doing...

The Quality Assurance Analyst will monitor inbound and outbound calls, and email responses, and evaluate customers' experience. Assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. Provides feedback to call center team leaders and managers.Responsibilities:QA Specialist Analyst will...

Job Title: QA AnalystJob Type: Full-timeJob Location: Ortigas, Pasig Work Arrangement: Hybrid (Onsite: MW WFH: TTHF)QA ANALYST:Software QA Analyst is involved in the quality assurance of the project. He/She will be working with the project management and technical teams in providing a functional, usable and error-free program based on business...

Job Title: Quality AnalystJob Summary:The Quality Analyst is responsible for monitoring and evaluating customer interactions to ensure adherence to company standards and service quality. This role plays a key part in improving customer satisfaction by providing feedback, identifying training needs, and supporting the continuous improvement of call center...

Job Summary:The QA Analyst documents workflows, tools, and systems to ensure quality checkpoints and comprehensive testing. The role supports the QA team by extending assurance across all applications, ensuring software and solutions consistently meet functional, usability, and reliability standards through structured testing and process alignment.Job...

Preferred Qualifications:Experience working with BPO-specific toolsExposure to reporting for voice, chat, or back-oVice campaigns.Experience with automation tools or scripting (e.g., VBA, Python) is an advantage.Qualifications:Bachelor's degree in Business Administration, Statistics, or a related field.Minimum of 3 years experience in a reporting or analyst...

Job OverviewWe are seeking a detail-oriented and data-driven Reports Analyst with at least 3 yearsof experience in a BPO setting to support our operations teams. This role is critical ingenerating accurate, timely, and actionable reports that provide visibility into key metricsacross service delivery, quality assurance, and other areas of operations.The...

QualificationsBachelor's degree in Business Administration, Statistics, or a related field.Minimum of 3 years experience in a reporting or analyst role within a BPO environment.Strong understanding of BPO metrics (e.g., SLA, AHT, FCR, QA scores, CSAT, NPS).Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUP, advanced formulas, macros); experience...

Job DescriptionWhy Work with .ppl Solutions, Inc.?At .ppl Solutions, Inc., we believe that outstanding solutions are driven by amazingpeople. With over 100 years of combined industry experience, our leadership team ispassionate about fostering a culture that supports and empowers everyone. We arecommitted to providing an environment where likeminded...