Spanish Bilingual Appointment Setter

3 days ago

Makati City, National Capital Region, Philippines Lewis Personnel Management Full time ₱600,000 - ₱1,200,000 per year

The Spanish Bilingual Appointment Setter is responsible for scheduling appointments for English—and Spanish-speaking patients. This role will act as the initial point of contact for patients seeking to book appointments with our physicians. The ideal candidate must be fluent in English and Spanish and have excellent communication and customer service skills.

Key Responsibilities:

  • Patient outbound and inbound calls
  • Effectively communicate with patients and schedule appropriate appointments
  • Accurately enter patient information and appointment details into the system
  • Manage the physician's schedules and make adjustments as needed to accommodate patient requests
  • Provide information about insurance coverage, billing, and other practice policies as required
  • Handle patient inquiries, messages, and follow-up calls in a timely and courteous manner
  • Maintain patient confidentiality
  • Perform other administrative duties as assigned

Qualifications:

  • Fluency in both English and Spanish (written and verbal)
  • Excellent communication and interpersonal skills
  • Strong customer service orientation
  • Proficiency in using a scheduler and relevant software/tools
  • Previous experience in a healthcare setting or customer service role is an advantage
  • Can work graveyard shift
  • Can work onsite: Makati City
  • Can start ASAP

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