Technical Support Specialist

3 days ago

Taguig, National Capital Region, Philippines Tigerux Agile Innovation Full time

TECHNICAL SUPPORT SPECIALIST

Location: BGC, Taguig City

Setup/Schedule: Hybrid | Dayshift

Company: Computer / IT (Software)

Responsibilities:

  • Troubleshoot EV charger issues or escalate to manufacturers.
  • Communicate with customers and technicians via Five9 SoftPhone.
  • Monitor equipment performance and uptime; escalate as needed.
  • Follow up open tickets with manufacturers, providers, and internal teams.
  • Meet SLA targets for MTTA/MTTR, including emergencies and VIPs.
  • Participate in daily team stand-ups and collaborate effectively.
  • Consistently achieve performance and work goals.
  • Coordinate with internal and external teams to resolve tickets.
  • Perform additional assigned tasks.

Requirements:

  • Associate/Bachelor's degree, vocational training, or relevant certifications.
  • Basic knowledge of electrical concepts (voltage, current, power).
  • Experience with wireless carriers, including troubleshooting, provisioning, and deactivation.
  • Experience with LAN/WAN, TCP/IP, VPNs, and OSI layer troubleshooting.
  • Strong verbal and written communication skills.
  • Willingness to work shifts and hybrid schedules.

Benefits:

  • Monthly internet allowance
  • Performance incentives
  • Fun workplace with snacks, foosball, ping-pong, "beer-o-clock" & many more
  • Game nights
  • Internal learning and training programs
  • Regular team-building activities (virtual & in-person)
  • HMO coverage for you and your dependent

Job Type: Full-time

Pay: Php20, Php25,000.00 per month

Benefits:

  • Health insurance
  • Promotion to permanent employee
  • Work from home

Application Question(s):

  • Do you have a basic understanding of electrical concepts, including voltage, current, and power?
  • Do you have experience managing wireless carriers, troubleshooting and provisioning/deactivation?
  • Do you have experience with LAN and WAN networks, TCP communication, VPN, and OSI layer troubleshooting?
  • Excellent verbal and written communication in English?
  • How much is your Expected Salary?
  • Amendable for 20,000-25,000 basic pay with benefits?
  • Age?

Education:

  • Junior High School (Required)

Experience:

  • Technical Support: 2 years (Required)

Language:

  • English (Preferred)

Work Location: Hybrid remote in Taguig

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