Technical Support Analyst

2 days ago


Taguig, National Capital Region, Philippines Salientes-Gonzalez Associates Full time

A technical support analyst is a professional who provides technical assistance and troubleshooting to customers, clients, or employees who use computer systems, software, or hardware. Some of the duties and responsibilities of a technical support analyst include:

  • Responding to inquiries and requests for technical support via phone, email, chat, or in person

  • Diagnosing and resolving technical issues related to computer systems, software, or hardware

  • Escalating complex or unresolved problems to senior technicians or specialists

  • Documenting and tracking support cases and solutions

  • Providing training and guidance to users on how to use computer systems, software, or hardware effectively and securely

  • Updating and maintaining technical support knowledge base and manuals

  • Testing and evaluating new or updated computer systems, software, or hardware

  • Creating of dashboard and reports.

  • Tracking of KPIs



  • Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱300,000 - ₱600,000 per year

    TASQ is seeking a Technical Specialist Support Analyst (Hybrid) - Taguig to start work on-site as soon as possible.The initial pre-screening interview will be conducted via phone.About the job Technical Specialist Support Analyst (Hybrid)Shift: RotatingWork Setup: HybridRequirements:Strong client-facing communicationFamiliar with complex support & ITIL...


  • Taguig, National Capital Region, Philippines MA Financial Group Full time $250,000 - $400,000 per year

    Primary Position ObjectiveAs theTechnical Support Analystyou will provide timely, high quality technical support to Finsure employees and partners, ensuring endpoints, applications, networks, and identity services are secure, reliable, and productive. You'll be the first line of defence for incidents and requests, own problems through to resolution, and...


  • Taguig, National Capital Region, Philippines Metrobank Full time ₱30,000 - ₱60,000 per year

    Company DescriptionMetrobank is the country's premier universal bank, offering a vast network of over 870 branches and over 1,900 ATMs nationwide, along with 33 international branches, subsidiaries, and representative offices. As a trusted leader in the banking industry, Metrobank embodies a commitment to product quality, service excellence, and integrity....


  • Taguig, National Capital Region, Philippines CWT Full time ₱80,000 - ₱120,000 per year

    We are looking for a Business Analyst who will be the vital link between our information technology capacity and our business objectives by supporting and ensuring the successful completion of analytical, building, testing and deployment tasks of our software product's features.Define configuration specifications and business analysis...


  • Taguig, National Capital Region, Philippines CWT Full time

    Previous experience in Business / Systems Analysis or Quality Assurance A degree in IT / Computer Science Proven experience in eliciting requirements and testing Experience in analysing data to draw business-relevant conclusions and in data visualization techniques and tools Solid experience in writing SQL queries Basic knowledge in generating process...


  • Taguig, National Capital Region, Philippines MagentIQ Full time ₱500,000 - ₱1,200,000 per year

    Join a fast-growing global tech teamWe're hiring a Technical Business Analyst to lead documentation, requirements design, and process mapping across AI Agent, software development, and RPA automation projects that are redefining how global organizations operate.If you're a structured thinker who loves turning messy conversations into clean, organized,...


  • Taguig, National Capital Region, Philippines Metrobank Full time

    Company DescriptionMetrobank is the country's premiere universal bank with a vast network of over 870 branches, 1,900 automated teller machines nationwide, and 33 foreign branches, subsidiaries, and representative offices. As a recognized leader in the country's banking industry, Metrobank remains a trusted banking partner by upholding a promise of...


  • Taguig, National Capital Region, Philippines a-eb03-40cb-b576-3a0ffa553f18 Full time ₱900,000 - ₱1,200,000 per year

    Qualifications:Bachelor's degree in Computer Science, Information Technology, or any related courseAt least 3 years of experience in a Technical Business Analyst role or a similar position with a strong technical focus., DomainProficiency in configuring decisioning and rule engine platforms.Experience with system architecture and integration...


  • Taguig, National Capital Region, Philippines Yondu, Inc. Full time ₱900,000 - ₱1,200,000 per year

    General ResponsibilitiesThe Solutions Designer/Business Analyst serves as the overall technical lead for assigned projects. This role is responsible for translating high-level architectural designs into detailed technical solutions, leading the technical implementation, and ensuring end-to-end system integration and delivery that meets business and...


  • Taguig, National Capital Region, Philippines iOPEX Tech Full time ₱300,000 - ₱600,000 per year

    We are hiring for passionate and talented GTM Support Analyst L1 for our awesome teamJob Summary:The GTM Support Analyst provides front-line technical and process support for the internal Sales, Marketing, and Revenue Operations teams, ensuring the smooth operation of critical Go-to-Market workflows within the ServiceNow platform and associated systems.Key...