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Technical Support Analyst

3 weeks ago


Taguig, National Capital Region, Philippines Salientes-Gonzalez Associates Full time

A technical support analyst is a professional who provides technical assistance and troubleshooting to customers, clients, or employees who use computer systems, software, or hardware. Some of the duties and responsibilities of a technical support analyst include:

  • Responding to inquiries and requests for technical support via phone, email, chat, or in person

  • Diagnosing and resolving technical issues related to computer systems, software, or hardware

  • Escalating complex or unresolved problems to senior technicians or specialists

  • Documenting and tracking support cases and solutions

  • Providing training and guidance to users on how to use computer systems, software, or hardware effectively and securely

  • Updating and maintaining technical support knowledge base and manuals

  • Testing and evaluating new or updated computer systems, software, or hardware

  • Creating of dashboard and reports.

  • Tracking of KPIs