CDO - Area Branch Manager

2 weeks ago

Cagayan de Oro, Northern Mindanao, Philippines Rotary Trading Corporation Full time ₱420,000 - ₱480,000 per year

DUTIES & RESPONSIBILITIES:

1. Operational Oversight & Compliance

  • Oversees daily operations of all assigned branches to ensure smooth and efficient business flow.
  • Conducts regular branch visits and spot checks to verify compliance with operational standards, company policies, and brand guidelines.
  • Reviews and validates audit findings across branches, ensuring timely implementation of corrective and preventive actions.
  • Monitors branch schedules, manpower deployment, and attendance to ensure sufficient coverage and compliance with labor guidelines.
  • Reviews and approves overtime requests based on operational requirements and budget considerations.
  • Ensures branch facilities are well-maintained and that safety, cleanliness, and functionality standards are consistently met.

2. Operational Efficiency & Performance Management

  • Analyzes branch performance metrics such as sales, productivity, and operational efficiency to identify trends and areas for improvement.
  • Provides operational support to branches, ensuring consistent implementation of best practices and procedures.
  • Coordinates with Operations in resolving escalated operational concerns and ensuring business continuity.
  • Monitors inventory management, order fulfillment, and loss prevention across branches to ensure accuracy and control.

3. Audit & Compliance Management

  • Ensures that all branches adhere to internal audit procedures, regulatory requirements, and company standards.
  • Acts promptly on audit observations, implementing necessary corrective measures and monitoring compliance.
  • Promotes a culture of accountability and integrity across all branches under supervision.

4. Team Leadership & Development

  • Supervises and supports Operations Supervisors and branch teams within the assigned region.
  • Provides coaching, mentoring, and performance feedback to enhance leadership and operational capabilities.
  • Oversees compliance with grooming standards, company discipline, and overall staff professionalism.
  • Conducts performance reviews and identifies development needs of branch personnel.
  • Facilitates communication between branches and the head office to ensure alignment of goals and updates.

5. Customer Service & Issue Resolution

  • Ensures consistent delivery of excellent customer service across all branches.
  • Addresses escalated customer issues and coordinates with relevant departments for proper resolution.
  • Monitors and reinforces adherence to the company's service standards and brand promise.

6. Process Improvement & Reporting

  • Identifies operational gaps and recommends process improvements to enhance efficiency and performance.
  • Prepares and submits regular performance and compliance reports to the Operations Manager.
  • Assists in the rollout of new operational initiatives, systems, and policies within the region.

Job Type: Full-time

Pay: Php35, Php40,000.00 per month

Benefits:

  • Company Christmas gift
  • Company events
  • Health insurance
  • Transportation service provided

Work Location: In person

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