Customer Service Specialist

17 hours ago

Quezon City, National Capital Region, Philippines beBeeCareer Full time ₱250,000 - ₱450,000
Customer Service Specialist Role

This position is an excellent opportunity to provide exceptional customer service and support to clients in a dynamic, fast-paced environment.

As a Customer Service Specialist, you will engage with bilingual (English and Spanish) customers through voice channels to address inquiries, concerns, and requests related to mortgage products and services.

Key Responsibilities
  • Provide accurate and comprehensive information about mortgage options, interest rates, loan terms, and other relevant details to assist customers in making informed decisions
  • Assist customers in navigating online platforms and self-service tools, guiding them through account setup, payments, document submission, and other activities
  • Collaborate with internal teams to resolve complex customer issues; escalate cases as necessary
  • Handle all interactions professionally, efficiently, and in compliance with company policies and industry regulations
  • Maintain detailed records of customer interactions, transactions, and inquiries using the company's CRM system
  • Identify opportunities for upselling or cross-selling additional mortgage products and services based on customer needs
  • Stay updated on industry trends, product updates, and company policies to provide accurate information to customers
Required Skills and Qualifications
  • Grade 12/Matric/High School Gr. in any field
  • Prior 2+ years voice experience in proficient bilingual support is required
  • Strong verbal and written communication skills; ability to understand and respond appropriately to complex situations
  • Familiarity with mortgage products, loan terminology, and the home buying process is advantageous
  • Excellent problem-solving skills with the ability to handle challenging customer situations with empathy
  • Detail-oriented with high accuracy in data entry and documentation
  • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
  • Flexibility to work various shifts, including evenings, weekends, and holidays as needed
  • Proficiency in using CRM software and MS office
Benefits
  • Structured career path
  • Growing and expanding team – more internal career progression opportunities for all
  • Safe work environment
  • Free HMO coverage from day 1, including your domestic partner
  • Skills training opportunities
  • Paid leaves
  • Annual appraisal

  • Customer Service Specialist

    17 hours ago

    Quezon City, National Capital Region, Philippines beBeecollections Full time ₱900,000 - ₱1,200,000

    Job Title:">Customer Service Specialist

  • Customer Service Representative

    4 weeks ago

    Makati City, National Capital Region, Philippines PRIME TECHNOLOGY SPECIALIST INC Full time

    - Communicate with customers via phone email and chat- Provide knowledgeable answers to questions about product pricing andavailability- Work with internal departments to meet customers needs- Data entry in various platforms

  • Customer Service Representative Position

    4 days ago

    Quezon City, National Capital Region, Philippines beBeeCustomer Full time ₱2,500 - ₱4,000

    Customer Experience Specialist">This is an exciting opportunity to join our Customer Experience team as a specialist. In this role, you will be responsible for delivering exceptional customer service and support to our clients. You will work closely with the Head of Customer Experience and other internal teams to ensure seamless communication and efficient...

  • Customer Service Representative

    3 weeks ago

    Quezon City, National Capital Region, Philippines Caldwell Communications Full time

    Job Summary:We are looking for Customer Service Representatives (CSR) to join our leading account. This is a full-time, entry-level role ideal for fresh graduates and first-time job seekers looking to start a stable career in the BPO industry. Successful candidates will handle either non-voice (chat/email) or voice-based customer support.List of vacancies we...

  • Customer Experience Specialist

    2 days ago

    Quezon City, National Capital Region, Philippines beBeeCustomerExperience Full time ₱900,000 - ₱1,200,000

    Job Title: Customer Experience SpecialistWe are seeking a skilled Customer Experience Specialist to join our team. In this role, you will be responsible for delivering exceptional customer service and ensuring that our customers receive timely and effective solutions to their queries.Your key responsibilities will include:Providing first call resolution for...

  • Senior Customer Service Specialist

    1 day ago

    Quezon City, National Capital Region, Philippines beBeeTravel Full time ₱150,000 - ₱250,000

    Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team.The ideal candidate will have excellent communication skills and the ability to provide solutions to customer inquiries in a professional manner.Responsibilities:Communicate with customers via phone, email or chat to resolve their issues and...

  • Senior Customer Service Associate

    2 days ago

    Quezon City, National Capital Region, Philippines beBee Careers Full time ₱180,000 - ₱250,000

    Customer Care Specialist RoleThis role involves handling inbound calls from customers to resolve their queries and concerns. The ideal candidate will possess excellent communication skills, both verbal and written, as well as the ability to work within time constraints.

  • Everyday Banking Customer Support Specialist

    17 hours ago

    Quezon City, National Capital Region, Philippines beBeeCustomerService Full time ₱900,000 - ₱1,200,000

    Job DescriptionWe are seeking a highly skilled Customer Service Specialist to join our team. As an Everyday Banking Consultant, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesEnsure first call resolution for customers by utilizing available tools and resources.Resolve customer enquiries...

  • Customer Support Specialist

    4 days ago

    Quezon City, National Capital Region, Philippines beBeeSupport Full time

    Job Description:We are seeking a highly skilled Customer Support Specialist to join our team. This individual will be responsible for providing exceptional customer service, resolving issues efficiently, and ensuring overall customer satisfaction.Key Responsibilities:Respond to customer inquiries via phone, email, or chat in a timely and professional...

  • Customer Loyalty and Growth Specialist

    1 day ago

    Quezon City, National Capital Region, Philippines beBeeConversion Full time ₱800,000 - ₱1,200,000

    Lead Conversion Specialist Job DescriptionAs a Lead Conversion Specialist, you will play a pivotal role in enhancing customer loyalty and driving business growth.Job Responsibilities:Customer Retention: Develop and implement strategic initiatives to foster long-term relationships with customers, minimize attrition, and increase retention rates.Sales...