Vendor Management Lead-Banking

5 days ago

Manila, National Capital Region, Philippines BIITECH, LLC Full time ₱1,560,000 - ₱2,400,000 per year

ob Title:
Vendor Management Lead

Work Location:
BGC Taguig or Makati

Shift:
Night Shift / Shifting (Requires flexibility)

Work Set-up:
RTWO / Hybrid

Desired Experience:
10 to 12 years

Salary Range:
PHP 130,000 – PHP 200,000

Job Summary:

The Vendor Management Lead will be responsible for defining, implementing, and managing vendor onboarding and performance management processes. The role requires a strong background in ITIL practices, stakeholder management, and vendor governance across multiple service providers, preferably within infrastructure projects in the banking domain.

Key Responsibilities:

  • Define, refine, and implement vendor onboarding and performance management processes.
  • Manage vendor contracts, SLAs, KPIs, and communication procedures.
  • Monitor and review vendor performance, initiating corrective actions where necessary.
  • Facilitate vendor governance forums and performance review meetings.
  • Coordinate performance improvement activities across multiple vendors.
  • Maintain effective stakeholder management across onsite and offshore teams.

Required Skills and Qualifications:

Must Have:

  • 10–12 years of experience in vendor management, onboarding, and performance tracking.
  • ITIL 4 Foundation or at least ITIL V3 Foundation certification.
  • Proven experience in managing multiple vendors and defining governance processes.
  • Strong experience in contract/SLA/KPI management and escalation handling.
  • Excellent verbal and written communication skills.
  • Solid background in stakeholder and onsite-offshore coordination.

Good to Have:

  • Experience with Service Integration and Management (SIAM).
  • Experience with ITSM tools such as ServiceNow.

Unique Selling Proposition (USP):

  • Proven track record managing multiple vendors in
    Infrastructure projects
    within the
    Banking domain
    .

Other Requirements:

  • Amenable to working in
    Taguig or Makati
    .
  • Must not be a
    job hopper
    (should have at least 1–2 years of tenure per employer).

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