Vendor Management Lead

2 days ago

Manila, National Capital Region, Philippines GodHeir Services Full time ₱130,000 - ₱200,000 per year

Job Title: Vendor Management Lead

Work Location: Taguig or Makati

Shift: Night Shift/ Shifting - This role requires flexibility

Work Set-up: RTWO/ Hybrid

Desired Experience: 10 to 12 years

Salary range: 130K to 200K

Required technical skills:


• ITIL, Vendor Management

MUST HAVE:


• 10-12 years of experience in Defining, documenting, implementing and managing vendor onboarding and performance management process


• ITIL 4 Foundation or at-least ITIL V3 Foundation certificate


• Excellent Verbal & Written communication skills.


• Hands-on experience in managing the multiple vendors


• Experience in managing vendor onboarding, managing the contracts/ SLAs/ KPIs, defining coordination/communication/ handshake procedure, reviewing their performance and take corrective actions


• Experience in stakeholder management and onsite-offshore management

GOOD TO HAVE:


• Service Integration and Management experience


• ServiceNow or any other ITSM tool experience

Responsibility of / Expectations from the Role:


• Define/ refine and implement vendor onboarding and performance management process


• Monitor SLA/KPI adherence


• Facilitate vendor governance forums and performance reviews


• Coordinate performance improvement across vendors

Unique Selling Proposition (USP) of The Role:


• Should have experience in managing multiple vendors in Infrastructure projects in banking domain.

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Thank you.

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