Customer Service Representative

3 days ago

Pasig, National Capital Region, Philippines Zigzag Offshoring Full time ₱300,000 - ₱360,000 per year

ZigZag is looking for Customer Service Agents to join our team

*This is an onsite to hybrid setup: 3-6 months of onsite training in Ortigas,_ then hybrid setup after the training. _

*Candidate must be willing to work on shifting working days including weekends and holidays as needed

*Fixed Dayshift

Responsibilities

  • Email and/or Phone Management: Respond to customer inquiries, complaints, and requests received via email promptly and professionally, adhering to established response time standards.
  • Order Management: Assist customers with order-related inquiries, including order status, tracking, cancellations, modifications, and returns. Provide accurate and timely information to customers regarding their online purchases.
  • Issue Resolution: Identify customer issues and concerns accurately, troubleshoot problems, and resolve them effectively to ensure customer satisfaction.
  • Customer Relationship Management: Build rapport and establish trust with customers by demonstrating empathy, patience, and professionalism. Maintain a friendly and positive attitude throughout all interactions.
  • Escalation Management: Identify and escalate complex or unresolved issues to the appropriate teams or supervisors, ensuring timely resolution and customer satisfaction.

Requirements

  • Availability and willingness to work full-time on-site training for 3-6 months then hybrid setup after training
  • Proven experience in a customer service role, preferably in the e-commerce industry.
  • Ability to multitask and work effectively in a fast-paced environment.
  • Active listening and problem-solving abilities
  • Strong interpersonal skills and ability to build rapport with customers.
  • Flexibility to work shifts, including, weekends, and holidays, as needed.
  • Flexibility to work on shifting dayshift schedule
  • Experience with Zendesk ticketing software and eCommerce is a plus.

Job Type: Full-time

Pay: Php25, Php30,000.00 per month

Application Question(s):

  • Are you willing to work on a hybrid setup? (Please refer to the job ad details)
  • Can you start on October 13th?
  • How much is your expected package?

Experience:

  • AU Account : 1 year (Preferred)
  • E-commerce account : 1 year (Preferred)
  • Non voice/Chat account : 1 year (Preferred)

Work Location: In person

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