IT Help Desk Technician

2 weeks ago

Mandaluyong City, National Capital Region, Philippines ISTA Personnel Solutions Full time ₱250,000 - ₱500,000 per year

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced IT Support to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you

Account specific roles and responsibilities:

  • Respond to and resolve Level 1 IT support tickets in a timely and professional manner.

  • Troubleshoot and support issues related to:

  • Office 365 applications

  • Ubikeys and multi-factor authentication
  • Password resets and account lockouts

  • Staff offboarding procedures, including checklist execution and device retrieval

  • Follow clear SOPs and procedural checklists for ticket resolution and documentation.

  • Communicate effectively with end-users to understand issues and provide guidance.
  • Escalate unresolved issues to appropriate Level 2 or Level 3 support personnel when necessary.
  • Maintain accurate records of interactions, steps taken, and outcomes in the ticketing system.
Requirements
  • At least 6 months BPO experience as a Tech Support
  • Healthcare experience is a PLUS, not required
  • Good working knowledge with Office 365 (Word, Excel, Outlook, etc.)
  • Strong organizational and multitasking skills.
  • Excellent verbal and written English skills
  • Attention to detail and accuracy.
  • Wiling to work onsite in Buendia, Makati and Shaw Blvd, Mandaluyong
  • Amenable working Shifting Schedules
Benefits

What can we offer you?

  • Competitive salary and benefits
  • Health Insurance with free dependents*
  • 10%-night differential
  • Attendance Bonus
  • Paid time off
  • Convertible to cash leave credits
  • Performance Appraisal
  • Work-life balance
  • A focus on growing your career path with us
  • We encourage you to follow your passions and learn new skills

Our commitment to you

  • Stong culture and values-driven leadership
  • We create opportunities for you to learn and grow at any stage of your career
  • Continuous learning and innovation
  • We foster an all-inclusive environment where everyone thrives

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