Customer Service Representative

23 hours ago

Taguig, National Capital Region, Philippines 3ddc43e9-d5a7-47bf-8a5e-0cce29e54149 Full time ₱250,000 - ₱500,000 per year

Requirements

  • At least 1 year(s) of working experience in the related field is required for this position.
  • Candidate must possess at least a Bachelor's/College Degree, Some College (But did not graduate) on any course.
  • Fresh Grad / Entry Level specializing in Banking/Financial Services or equivalent.

Responsibilities

About this role:

Wells Fargo is seeking an Associate Customer Service Representative. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.

In this role, you will:

  • Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
  • Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
  • Regularly receive direction from supervisor and escalate questions and issues to more senior employees
  • Interact with team on basic information, plus internal or external customers

Required Qualifications:

6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

6+ months of Customer Service, Financial Services or Contact Center experience

Job Expectations:

  • Must be able to attend full duration of required training period
  • Ability to work additional hours as needed
  • Must work on-site at the location posted

Additional Requirements

To apply, copy and paste the link below to your address bar:

Additional Info

  • Location: Taguig City, National Capital Region (NCR).
  • Full Time position(s) are available.
  • Number of vacancies: 20.

About Us

Please visit the link send your

Wells Fargo Philippines enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Operations, Risk and Compliance, Project Management, Finance & Accounting and Data Analytics. We operate in Taguig City, Metro Manila.

Wells Fargo's presence in the Philippines is not new.

  • Wells Fargo opened an office in the Philippines in 1901 to handle money, valuables, and goods by sea
  • In 1918, Wells Fargo's worldwide express business ended, but banking services continued with foreign correspondent connections to Asia.
  • In 1976, Wells Fargo's Global Financial Institution (GFI) business began providing trade, payments, deposits, credit, and other banking solutions to customers in the country
  • Wells Fargo Global Remittance Services has been available in the Philippines since 1994. Most recently, Wells Fargo tripled its remittance payout locations in the Philippines.
  • Wells Fargo Philippines is an active member of the Information Technology and Business Process Management Association of the Philippines (IBPAP), Global In-house Center Council (GICC) and Contact Center Association of the Philippines (CCAP).

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