Logistics - Customer Service Representative (WFO, Day Shift)

2 days ago

Manila, National Capital Region, Philippines Platinum Outsourcing Full time ₱600,000 - ₱1,000,000 per year
About the job Logistics - Customer Service Representative (WFO, Day Shift)

***must be able and willing to work onsite in Alabang***

Platinum Outsourcing is an award winning, Australian owned and managed co sourcing BPO operating out of both the Philippines and Indonesia. We are a fast growing scale-up, opening our first offices in the Philippines only 4.5 years ago (and growing to 200+ employees in that time).

We have plans to expand to 500+ employees over the next 3 years.

You will have a minimum 3 years experience on a logistics / freight account, ideally within Australia

Pioneer program, our client is a leading Australian full stack logistics and freight provider, headquartered in Melbourne, Australia.

Please review the following criteria carefully before applying.

What You'll Do:

  • Provide omni-channel support to customers (voice, chat, email etc)
  • Provide accurate information when quoting transit times, pricing and other information
  • Resolve complex customer concerns accurately and in real time
  • Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution

What We're Seeking:

  • A minimum 3+ years experience on a logistics, freight account in a CSR capacity
  • Bachelors Degree

What we offer:

  • Above market remuneration
  • HMO
  • Performance incentives
  • Team building events and activities
  • Brand new IT equipment
  • 15 days VL
  • 5 days sick leave
  • 13 month and all other government mandated benefits

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