Customer Service Representatives

2 weeks ago

Manila, National Capital Region, Philippines HCM Nexus Consulting Inc Full time ₱150,000 - ₱300,000 per year
Job Description

We are looking for a Customer Service Representative who will deliver outstanding voice-based support to customers with checking and savings account inquiries. If you're passionate about customer care and ready to grow your career in a collaborative and inclusive work environment, this opportunity is for you.

Key Responsibilities:

  • Handle customer inquiries and resolve concerns related to financial products and services with professionalism and empathy
  • Provide support through multiple channels such as phone, chat, and text in a fast-paced, high-volume environment
  • Navigate multiple systems while following work policies and procedures
  • Escalate complex issues and work closely with supervisors and team members
  • Maintain high service standards while meeting performance metrics

Qualifications:

  • Minimum 6 months of experience in customer service, financial services, or contact center operations
  • Excellent communication and problem-solving skills
  • Strong ability to multitask and manage time efficiently

Job Requirements:

  • Willing to work on shifting schedules, including graveyard shifts, weekends, and holidays
  • Open to split rest days
  • Willing to work onsite in McKinley, Taguig
  • Must support a voice-based customer service role
  • Must be able to attend and complete the full training period
  • Willing to work extended hours if required

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