Customer Service Representative

2 weeks ago

Manila, National Capital Region, Philippines Seven Seven Corporate Group Full time ₱900,000 - ₱1,200,000 per year

Company Description:

Seven Seven Corporate Group provides high end IT services to the top financial institutions of the world. As a leading provider in this field, Seven Seven provides its clientele with US coverage through Seven Seven Softwares, and APAC coverage through Seven Seven Global Services.

Work Setup:
 Full RTO (5x a week onsite)

Work Location:
Makati/Ortigas

Work Schedule:
Dayshift

KEY TASKS AND INITIATIVES:

Client Outreach

  • Call targeted corporate clients.
  • Explain the CMS migration and highlight the importance of activating their CMS accounts and using the New BOB platform.

Activation Guidance

  • Help clients locate the official Welcome Email containing: 
    Organization ID, Login ID and Temporary password
  • Guide them through the login process on the New BOB interface.

Client Engagement

  • Invite clients to:
  • Attend activation webinars
  • Watch CMS tutorial videos on YouTube

Support Scope

  • Activation Assistance: Help clients resolve common login issues such as: Incorrect credentials (e.g., invalid characters)
  • Copy-paste errors (extra spaces, wrong characters)
  • Use of incorrect CMS login link

Call Monitoring & Documentation

  • Maintain accurate and complete call logs.
  • Record key details including:
  • Client feedback
  • Activation status
  • Any issues encountered and actions taken
  • Ensure logs are updated promptly and consistently for monitoring and reporting purposes.

QUALIFICATIONS:

  • Skilled in handling sensitive corporate clients with care and discretion
  • Strong verbal communication and customer service skills
  • Detail-oriented and organized in managing call logs and client records
  • Experienced in guiding clients for basic troubleshooting
  • Comfortable using online platforms for client engagement
  • Reliable in following escalation protocols and internal procedures

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