Key Account Specialist

Job description

Job Summary

The Key Accounts Specialist acts as a representative of the company to its customers and is responsible in processing the end to end business transaction of the company and the account.

Duties and Responsibilities

Accounts Management

• Regularly visits the customers or accounts based on the assigned Monthly Call Plan;
• Checks for potential accounts by meeting with different in-charge of procurement of Hotels, Restaurants, or Cafés;
• Plans Daily Itinerary and declare to the District Sales Manager (DSM) and Sales Manager all planned visitation;
• Timely reports to the DSM and Sales Manager any issues or concerns on the assigned accounts;
• Ensures the availability of displays and ensure that the actual display are based on the planogram;
• Resolves issued or complaints from customers or principals and escalate unresolved issues to the DSM/Sales Manager;
• Maintains deep understanding of customer needs;
• Monitors accounts performance and suggests sales strategies to increase sales;
• Regularly checks the expiration of products on the consignment accounts to immediately facilitate returns;
• Monitors and checks the Sales Reports of all Merchandizers to know the sales performance of each brand;
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs;
• Purchase Orders, Distribution and Returns
• Regularly monitor the inventory level of the products on all accounts;
• Ensures all assigned accounts have available stocks on the shelves by checking and referring to the offtake or sales report;
• Communicates with Logistics and Warehouse Team of DFVI and/or to Dyna Drug Corporation to ensure that the orders of the accounts are delivered on time;
• Ensures to be updated on the stock level of each account handled;
• Timely submits PO to the Sales Admin to ensure that there are no delay with the processing of the accounts' orders;
• Facilitates the returns of products from different accounts;
• Checks and gather data on why there are returned products;
• Develops and suggests strategies to minimize product returns;

Sales and Collection

• Achieves sales growth and/or hit sales targets for the assigned accounts;
• Set daily, monthly, or annual plan of action or goal setting to effectively hit or surpass sales target;
• Reports to the DSM for any issues or concerns that may affect sales performance;
• Identify and reports emerging markets and market shifts while being fully aware of new products and competition status;
• Ensures collection of sales from the consignment accounts after each PO;
• Communicates with the Contact Person of the account for any unsettled receivables;
• Suggests marketing initiatives to improve sales performance or improve sales of an underperforming brand;

Competencies (Knowledge, Skills, and Experience Needed for the Job)

• Educational Requirements
• A graduate of Business Administration or Management or any Business-related course
• Competency
• 1 – 4 years related experience in field sales in any industry or 1 – 2 years related experience in field sales in Fast-Moving Consumer Goods (FMCG)
• Management Skills: Management Skills: Time Management, Planning, organizing and coordinating
• Demonstrates good judgement, attention to details and dealing with complexity
• Excellent interpersonal skill, social perceptiveness, and self-confident
• Computer Skills: spreadsheet, word processing, presentation

Desirable

• Interpersonal skill, social perceptiveness, patience, and self-confidence
• Communication skill: verbal, written, and active listening
• Ability to work under pressure

Job Type: Full-time

Benefits:

• Employee discount

Ability to commute/relocate:

• Pasig: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• How much is your expected salary?

Education:

• Bachelor's (Required)

Experience:

• Account Specialist: 1 year (Required)

Language:

• English (Required)

Work Location: In person