Specialist, Service Delivery

2 days ago

Manila, National Capital Region, Philippines Melco Resorts & Entertainment Full time $70,000 - $120,000 per year

REQ12920 Specialist, Service Delivery (Open Date: 16/06/2025)

Position Summary
The Specialist, Service Delivery acts as primary resource to provide 24x7 on site / remote support to users on various client devices and business systems.

His / Her scope of support includes but not limited to software / hardware installation and configurations, data entry, issue troubleshooting and engagement of vendor support.

Primary Responsibilities

  • Identifies systematic problems and/or recommends opportunities for improvement that will eliminate or reduce number of reported problems.
  • Builds and maintains OD images and approved applications for various PCs & Laptops models.
  • Handles patch management on client OS with evaluation, testing & deployment.
  • Ensures security software on client devices is healthy and updated.
  • Handles IT project implementation tasks assigned.
  • Continuously builds up quality FAQs as reference for both IT supports and users to promote knowledge sharing & self-service. Handles receiving, configuration and installation of the new client devices to users.
  • Performs vendor management/coordination on faulty client devices.

Qualifications
Experience

  • 1-2 years of relevant IT enterprise support experience required.
  • Hands-on experience with personal computers/laptops/mobile devices in iOS & Android platforms.
  • Possesses strong experience in hardware and software troubleshooting.
  • Exposure to Gaming and/or Hotel industry preferred.

Education

  • Bachelor's Degree in Information Technology or equivalent relevant qualifications.
  • Preferred Certification: ITIL, MCSA, MCSE

Skills / Competencies

  • Proficient in Windows and Mac platforms.
  • Possess good technical understanding on Active Directory, Exchange, and Office applications is essential.
  • Working knowledge in Microsoft SCCM, UNIX and/or SQL is a plus.
  • Ability to communicate effectively in English. Good listening skills & customer service expertise.
  • Ability to work as part of a team to accomplish common goals.
  • Ability to log, troubleshoot, and track problems to a successful conclusions.
  • Ability to present ideas in user-friendly language to non- technical personnel and end users.

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