Specialist, Service Delivery

2 days ago

Manila, National Capital Region, Philippines Melco Resorts & Entertainment Full time ₱900,000 - ₱1,200,000 per year

REQ12920 Specialist, Service Delivery (Open Date: 16/06/2025)

Position Summary
The Specialist, Service Delivery acts as primary resource to provide 24x7 on site / remote support to users on various client devices and business systems.

His / Her scope of support includes but not limited to software / hardware installation and configurations, data entry, issue troubleshooting and engagement of vendor support.

Primary Responsibilities

  • Identifies systematic problems and/or recommends opportunities for improvement that will eliminate or reduce number of reported problems.
  • Builds and maintains OD images and approved applications for various PCs & Laptops models.
  • Handles patch management on client OS with evaluation, testing & deployment.
  • Ensures security software on client devices is healthy and updated.
  • Handles IT project implementation tasks assigned.
  • Continuously builds up quality FAQs as reference for both IT supports and users to promote knowledge sharing & self-service. Handles receiving, configuration and installation of the new client devices to users.
  • Performs vendor management/coordination on faulty client devices.

Qualifications
Experience

  • 1-2 years of relevant IT enterprise support experience required.
  • Hands-on experience with personal computers/laptops/mobile devices in iOS & Android platforms.
  • Possesses strong experience in hardware and software troubleshooting.
  • Exposure to Gaming and/or Hotel industry preferred.

Education

  • Bachelor's Degree in Information Technology or equivalent relevant qualifications.
  • Preferred Certification: ITIL, MCSA, MCSE

Skills / Competencies

  • Proficient in Windows and Mac platforms.
  • Possess good technical understanding on Active Directory, Exchange, and Office applications is essential.
  • Working knowledge in Microsoft SCCM, UNIX and/or SQL is a plus.
  • Ability to communicate effectively in English. Good listening skills & customer service expertise.
  • Ability to work as part of a team to accomplish common goals.
  • Ability to log, troubleshoot, and track problems to a successful conclusions.
  • Ability to present ideas in user-friendly language to non- technical personnel and end users.

  • Service Delivery Manager

    4 days ago

    Manila, National Capital Region, Philippines Agilitec IT Full time ₱900,000 - ₱1,200,000 per year

    Employer: An MSP company located in Las Vegas, NevadaWork Set up: RemoteWorking Schedule: Pacific Standard TimeSalary: $2,000 - $2,500Benefits:13th Month PayHMO & Govt. Contribution Allowance on top of the salary (After a 90-day probationary period)Personal Time Off (After a 90-day probationary period)Position OverviewWe are seeking an experienced Service...

  • IT Service Management Specialist

    6 days ago

    Manila, National Capital Region, Philippines Wrist Shared Service Center Manila Full time ₱1,200,000 - ₱2,400,000 per year

    PLEASE APPLY THROUGH THIS LINK: About WristWrist is the world's leading ship and offshore supplier of marine provisions and stores with a market share of approximately 12%.With the launch of the digital marketplace, Source2Sea, Wrist is leading the digital transformation of the marine supply industry. All year round, we offer 24/7 global online sourcing and...

  • Service Delivery Manager

    2 weeks ago

    Manila, National Capital Region, Philippines CXC Full time ₱1,500,000 - ₱2,500,000 per year

    Do you love developing leaders and driving high-performing technical teams? We're looking for aService Delivery Team Managerto lead our Service Delivery Team Leads and SRE teams, delivering exceptional support to our partners while growing the next generation of leaders.What We're Looking For:8+ years in service delivery, SRE, or technical operations,...

  • IT Service Delivery Manager

    2 days ago

    Manila, National Capital Region, Philippines CODA Technology Services Full time ₱900,000 - ₱1,200,000 per year

    We are hiring an IT Service Delivery Manager on a permanent basis to support a global enterprise retail organisation through a significant IT service transformation. This regionally based role based in Manila, Philippines, is critical in bridging local operations with global strategy, as the business moves through a multi-year change and improvement...

  • Regional Services Delivery Manager

    4 days ago

    Manila, National Capital Region, Philippines VEGA Full time ₱900,000 - ₱1,200,000 per year

    Job Title: Regional Service Delivery ManagerLocation: Manila, PhilippinesCompany: Vega GlobalAbout Vega GlobalVega Global is a leading provider of audio-visual (AV) and workplace technology solutions, delivering innovative and high-quality services to clients across diverse industries. With a strong presence in the Asia Pacific region, we are committed to...

  • Service Delivery Coordinator

    2 weeks ago

    Manila, National Capital Region, Philippines Planit Full time ₱900,000 - ₱1,200,000 per year

    Planitare world leaders in application testing and quality engineering. We provide solutions that support organisations to deliver high quality systems, applications, and IT architecture.Planit is now a proud NRI company and part of a global movement to deliver a sustainable and secure future through better Information Technology exchanges. Our team offer...

  • Service Delivery Coordinator

    2 days ago

    Manila, National Capital Region, Philippines Planit Testing Full time ₱1,200,000 - ₱2,400,000 per year

    Planit are world leaders in application testing and quality engineering. We provide solutions that support organisations to deliver high quality systems, applications, and IT architecture.Planit is now a proud NRI company and part of a global movement to deliver a sustainable and secure future through better Information Technology exchanges. Our team offer...

  • Service Delivery Coordinator

    2 days ago

    Manila, National Capital Region, Philippines Planit Careers Full time ₱900,000 - ₱1,200,000 per year

    Planit are world leaders in application testing and quality engineering. We provide solutions that support organisations to deliver high quality systems, applications, and IT architecture.Planit is now a proud NRI company and part of a global movement to deliver a sustainable and secure future through better Information Technology exchanges. Our team offer...

  • Service Delivery Lead, L3

    4 days ago

    Manila, National Capital Region, Philippines Kroll Full time

    Role OverviewThe Service Delivery Process Lead is responsible for establishing and governing service delivery processes across SupportOps. This role ensures ITIL-aligned practices, maintains the service catalog, and drives SLA compliance and reporting. Working closely with Technical Business Analysts, Data Operations, and Quality Assurance teams, the Process...

  • Service Delivery Team Manager

    2 weeks ago

    Manila, National Capital Region, Philippines CXC Global Hong Kong Limited Full time ₱1,500,000 - ₱2,500,000 per year

    Do you love developing leaders and driving high-performing technical teams? We're looking for a Service Delivery Team Manager to lead our Service Delivery Team Leads and SRE teams, delivering exceptional support to our partners while growing the next generation of leaders.What We're Looking For:8+ years in service delivery, SRE, or technical operations,...