Service Delivery Coordinator

2 days ago


Manila, National Capital Region, Philippines Planit Testing Full time ₱1,200,000 - ₱2,400,000 per year

Planit are world leaders in application testing and quality engineering. We provide solutions that support organisations to deliver high quality systems, applications, and IT architecture.

Planit is now a proud NRI company and part of a global movement to deliver a sustainable and secure future through better Information Technology exchanges. Our team offer expert consultancy, bespoke services, tailored training and unique solutions to complex projects. Specialising in digital quality, Planit have a geographic footprint across many continents, with 1700+ permanent employees and have been recognised in Gartner's Magic Quadrant for Application Testing Services.

Our values and ethos are focused on an intrinsic connection to our people, the awareness of our environment and our pursuit to be better than yesterday. We continue to lead the industry with unrivalled ideas, ability, and a quest to discern paradigms.

About the role:

The Service Delivery Coordinator (SDC) works in collaboration with the Account Directors, Account Managers, Delivery Managers and People Leads at Planit to provide administration support and coordination. Key to the success of the SDC position is the ability to be organised, efficient, a clear communicator, excellent attention to details, good stakeholder management skills and the ability to remain calm under pressure.

The SDC will have strong administration experience, be able to work to deadline and have a flexible, pro-active and positive outlook.

Responsibilities:

  • Manage Salesforce Dashboards, ensuring compliance with company KPI's regarding opportunities and account activities
  • Ensure client invoices are checked and approved according to Planit timelines and follow through with client communications regarding invoicing where necessary.
  • Liaise with field personnel to ensure time cards (both client and Planit) are completed accurately in a timely manner.
  • Cross check client time card data and Planit time card data to assure consistency and accuracy.
  • Provide timesheet completion performance data to Account Directors, People Leads, and the leadership team.
  • Escalate habitual non-completion / tardiness to the appropriate Account Director, People Lead and/or senior management .
  • Collect and collate service delivery data to facilitate internal and client facing reporting.
  • Create and update reporting pack deliverables to meet specified contractual requirements (where present) on an account-by-account basis.
  • Track and report on action item completion status.
  • Record timesheet system outages and performance issues.
  • Liaise with the IT function regarding the escalation of timesheet system issues.
  • Utilise Planit or client templates to create and draft Master Service Agreements and Statements of Work
  • Close attention to detail to deliver accurate information to the client and the Account Director team
  • Swift response and creation of documents to ensure no delay in sending of documents.

Culture & Benefits:

We have an inclusive down-to-earth culture whilst collaborating and supporting each other. We recognize and reward high performers and there are regular employee social events as well as excellent employee benefits via our Planit Plus Program, such as:

  • Paid health insurance (HMO)
  • Life insurance coverage
  • Personal accident coverage
  • 20 days paid leave per year
  • Group Personal Accident Insurance
  • Payroll Easy Accounts
  • Get full access to Planit's Academy and Apollo training programmes, LinkedIn Learning and other third-party training.
  • Global opportunities for transfers and secondments across the Planit Group.

Working Conditions:

  • Fixed Term Employment (6- month contract)


  • Manila, National Capital Region, Philippines Planit Full time ₱900,000 - ₱1,200,000 per year

    Planitare world leaders in application testing and quality engineering. We provide solutions that support organisations to deliver high quality systems, applications, and IT architecture.Planit is now a proud NRI company and part of a global movement to deliver a sustainable and secure future through better Information Technology exchanges. Our team offer...


  • Manila, National Capital Region, Philippines Planit Careers Full time ₱900,000 - ₱1,200,000 per year

    Planit are world leaders in application testing and quality engineering. We provide solutions that support organisations to deliver high quality systems, applications, and IT architecture.Planit is now a proud NRI company and part of a global movement to deliver a sustainable and secure future through better Information Technology exchanges. Our team offer...


  • Manila, National Capital Region, Philippines Gear Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    Gear Inc. is looking for a Project Officer for our AU Telco team, you'll help manage project coordination and contribute to the success of critical initiatives.Key Responsibilities:Assist in the end-to-end management of telecommunications service delivery, from order initiation to completion.Use to track project timelines, allocate tasks, monitor progress,...


  • Manila, National Capital Region, Philippines Agilitec IT Full time ₱900,000 - ₱1,200,000 per year

    Employer: An MSP company located in Las Vegas, NevadaWork Set up: RemoteWorking Schedule: Pacific Standard TimeSalary: $2,000 - $2,500Benefits:13th Month PayHMO & Govt. Contribution Allowance on top of the salary (After a 90-day probationary period)Personal Time Off (After a 90-day probationary period)Position OverviewWe are seeking an experienced Service...


  • Manila, National Capital Region, Philippines Melco Resorts & Entertainment Full time ₱900,000 - ₱1,200,000 per year

    REQ12920 Specialist, Service Delivery (Open Date: 16/06/2025)Position SummaryThe Specialist, Service Delivery acts as primary resource to provide 24x7 on site / remote support to users on various client devices and business systems.His / Her scope of support includes but not limited to software / hardware installation and configurations, data entry, issue...


  • Manila, National Capital Region, Philippines Kroll Full time

    Role OverviewThe Service Delivery Process Lead is responsible for establishing and governing service delivery processes across SupportOps. This role ensures ITIL-aligned practices, maintains the service catalog, and drives SLA compliance and reporting. Working closely with Technical Business Analysts, Data Operations, and Quality Assurance teams, the Process...


  • Manila, National Capital Region, Philippines CXC Full time ₱1,500,000 - ₱2,500,000 per year

    Do you love developing leaders and driving high-performing technical teams? We're looking for aService Delivery Team Managerto lead our Service Delivery Team Leads and SRE teams, delivering exceptional support to our partners while growing the next generation of leaders.What We're Looking For:8+ years in service delivery, SRE, or technical operations,...


  • Manila, National Capital Region, Philippines AUMTREND PH INC Full time

    Service Delivery Lead - SIAMLocation: BGC, TaguigSetup: Hybrid, 2 days onsite/weekSalary: up to 220k, depending on experienceRequirements:10+ years of experience in implementing Service Integration and Management processExcellent Service Integration Process knowledgeManage cross-vendor activities like major incidents, RCAs, changes, releases etc.Excellent...


  • Manila, National Capital Region, Philippines Datamatics Full time ₱900,000 - ₱1,200,000 per year

    Role: ServiceNow HR Service Delivery AnalystJob Description:Objective and Purpose of the AssignmentTo provide technical administration and coordination support for the HR Service Delivery (HRSD) module in ServiceNow, ensuring effective configuration, maintenance, and governance of HRSD components. The consultant will also support business analysis activities...


  • Manila, National Capital Region, Philippines CODA Technology Services Full time ₱900,000 - ₱1,200,000 per year

    We are hiring an IT Service Delivery Manager on a permanent basis to support a global enterprise retail organisation through a significant IT service transformation. This regionally based role based in Manila, Philippines, is critical in bridging local operations with global strategy, as the business moves through a multi-year change and improvement...