Service Delivery Coordinator

Planit are world leaders in application testing and quality engineering. We provide solutions that support organisations to deliver high quality systems, applications, and IT architecture.

Planit is now a proud NRI company and part of a global movement to deliver a sustainable and secure future through better Information Technology exchanges. Our team offer expert consultancy, bespoke services, tailored training and unique solutions to complex projects. Specialising in digital quality, Planit have a geographic footprint across many continents, with 1700+ permanent employees and have been recognised in Gartner's Magic Quadrant for Application Testing Services.

Our values and ethos are focused on an intrinsic connection to our people, the awareness of our environment and our pursuit to be better than yesterday. We continue to lead the industry with unrivalled ideas, ability, and a quest to discern paradigms.

About the role:

The Service Delivery Coordinator (SDC) works in collaboration with the Account Directors, Account Managers, Delivery Managers and People Leads at Planit to provide administration support and coordination. Key to the success of the SDC position is the ability to be organised, efficient, a clear communicator, excellent attention to details, good stakeholder management skills and the ability to remain calm under pressure.

The SDC will have strong administration experience, be able to work to deadline and have a flexible, pro-active and positive outlook.

Responsibilities:

• Manage Salesforce Dashboards, ensuring compliance with company KPI's regarding opportunities and account activities
• Ensure client invoices are checked and approved according to Planit timelines and follow through with client communications regarding invoicing where necessary.
• Liaise with field personnel to ensure time cards (both client and Planit) are completed accurately in a timely manner.
• Cross check client time card data and Planit time card data to assure consistency and accuracy.
• Provide timesheet completion performance data to Account Directors, People Leads, and the leadership team.
• Escalate habitual non-completion / tardiness to the appropriate Account Director, People Lead and/or senior management .
• Collect and collate service delivery data to facilitate internal and client facing reporting.
• Create and update reporting pack deliverables to meet specified contractual requirements (where present) on an account-by-account basis.
• Track and report on action item completion status.
• Record timesheet system outages and performance issues.
• Liaise with the IT function regarding the escalation of timesheet system issues.
• Utilise Planit or client templates to create and draft Master Service Agreements and Statements of Work
• Close attention to detail to deliver accurate information to the client and the Account Director team
• Swift response and creation of documents to ensure no delay in sending of documents.

Culture & Benefits:

We have an inclusive down-to-earth culture whilst collaborating and supporting each other. We recognize and reward high performers and there are regular employee social events as well as excellent employee benefits via our Planit Plus Program, such as:

• Paid health insurance (HMO)
• Life insurance coverage
• Personal accident coverage
• 20 days paid leave per year
• Group Personal Accident Insurance
• Payroll Easy Accounts
• Get full access to Planit's Academy and Apollo training programmes, LinkedIn Learning and other third-party training.
• Global opportunities for transfers and secondments across the Planit Group.

Working Conditions:

• Fixed Term Employment (6- month contract)