Senior Systems Administrator

Clark, Philippines

Full Time

Philippines - Information Technology

Experienced

About Us

Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon "next generation" services help us stand out amongst our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at "a job", but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a "work hard, play hard" environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE

Position Overview

Thrive is seeking a driven, detailed-oriented Senior Systems Administrator to join our rapidly growing team. As a Managed IT Services Provider, we consult with a diverse set of clients. Your dedicated client portfolio could potentially consist of a mix of high-pressure financial firms, medical practices, trendy hospitality providers, and manufacturing companies. Due to the various industries of our clients, your task list will shift greatly. A typical day can involve anything from working on network connectivity issues, server room buildouts, Exchange migrations, merger and acquisitions project team participation, handling of VIP and Severity 1 technical support issues. The position also requires you to be a team player that can mentor other engineers. We pride ourselves on a culture that is built on trust, learning, and collaboration.

Responsibilities

Service Delivery (Operations)

• Technical ownership of assigned clients
• Active participant in determining the efficacy and efficiency of existing client infrastructure, systems, software, and processes
• Make recommendations for the completion of projects to meet client needs as well as improve identified deficiencies
• Ownership and resolution of escalated client technical issues
• Includes working with client and their vendors until resolution is reached
• Escalations focus on infrastructure and critical business impacting issues
• Documentation and network diagram creation and updates
• Change control approval
• Reviewing changes written by other engineers
• Writing changes for complex tasks to be executed by other engineers
• Changes follow established processes and/or industry best practices
• Problem identification, reason for outage and root cause analysis documentation for all issues depending on situation and outcome
• Identify systemic and pervasive issues related to products and/or processes and drive actions to prevent future problems
• Participate in '2nd Level' on-call rotation
• 2nd level on call consists of issues already reviewed by a 1st level on-call engineer and determined to be outside of their ability to resolve

Strategic and Account Management

• Collaborate and partner with Account Management Team on Technology Business Reviews, strategic technology road-mapping, quarterly business reviews, and architecture improvements
• Speak both to a wide array of technologies in-depth as well as to C-level executives
• Reviewing project scopes for existing customers
• Technical validation of project plan
• Understand business-case and ensure project plan meets the needs of the client
• Participate in technical account management and other client calls as needed

Leadership and Soft Skills

• Translate technical information and articulate findings and next steps clearly to peers, management, and clients
• Identify and appropriately document and present potential improvements to internal Thrive process and procedure to improve customer satisfaction and engineering efficiency
• Mentoring junior and mid-level engineers
• Provide articulate and appropriate guidance empowering them to solve issues with confidence
• Assist in fostering the development of 'soft skills'
• Provide guidance on career development as requested

Education and Experience

• Ability to work in a fast paced, challenging environment with a diverse client base
• Strong analytical and end to end problem identification, management, and resolution skills
• Bachelor's Degree in Information Technology or related discipline preferred or equivalent combination of education and relevant work experience
• 7+ years of technical support experience with increasing responsibilities; managed services experience preferred
• Technical subject matter expert on MSP products as they relate to Thrive's services.
• Written and verbal communication skills; including the ability to clearly articulate technical issues to both technical and non-technical audiences and explain impact in business terms.
• Proficiency in the following technical disciplines with a mastery of at least two:
• VMware Systems Administration
• Windows Server Systems Administration
• Exchange Administration (On-Premise, Hybrid, Office 365)
• Office 365 Administration
• Azure administration
• Mobile Device Administration/Management Remote Computing (Microsoft RDS, Citrix)
• LAN/WAN Administration (FortiGate/SonicWALL/Cisco/Meraki)
• Wireless Administration (Meraki, Cisco)
• Server Infrastructure Administration
• SAN/NAS Administration