CSR Voice

Key Responsibilities:

• Respond to customer inquiries via phone, email, live chat, and in-person.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
• Maintain detailed records of customer interactions, transactions, comments, and complaints.
• Meet personal/customer service team targets and call handling quotas.
• Follow communication procedures, guidelines, and policies.
• Coordinate with internal departments to resolve customer issues efficiently.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.

Qualifications:

• College Under Grad or equivalent.
• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of personalities.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.

Job Types: Full-time, Fixed term, Fresh graduate

Contract length: 6 months

Pay: Php15, Php16,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Ability to commute/relocate:

• Calamba City: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• How much will be your expected salary?
• What is your Highest Educational Attainment?

Language:

• English (Preferred)

Willingness to travel:

• 100% (Preferred)

Work Location: In person