Desktop Support Engineer
4 hours ago
DUTIES & RESPONSIBILITIES
- Provide first level support via call, chat, email or direct contact and convey resolutions to customer
- Assumes ownership of the tickets assigned to him/her.
- Gather, Analyze, information about user's issue and determines the fastest way to resolve the problem
- Utilize excellent customer service skills and exceed customers' expectations
- Prepare and submit periodic reports
- Handles technical and hardware support ie. Desktop, laptop, printer etc.
QUALIFICATIONS
- Graduate of a Computer Science/ IT related course
- At least 1 year experience in Desktop support
- With experience in IT customer support and use of a ticketing software
- Idea on disk imaging and restoration
- Willing to work onsite at Southwoods, Laguna
- Open to night shift or graveyard shift
Job Type: Full-time
Pay: Php20, Php23,000.00 per month
Benefits:
- Health insurance
- Life insurance
- Opportunities for promotion
Application Question(s):
- Earliest start date?
- Willing to work onsite at Laguna ?
- Open to night/graveyard shift?
- Expected Salary
Experience:
- desktop support: 1 year (Required)
- disk imaging and restoration: 1 year (Required)
Work Location: In person
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