Telemarketing Customer Service Team Leader

6 days ago

Paranaque City, Calabarzon, Philippines DigiPlus Interactive Corp Full time ₱1,200,000 - ₱2,400,000 per year

About DigiPlus Interactive Corp.

DigiPlus Interactive Corp. pioneered digital entertainment in the Philippines. It introduced leading platforms BingoPlus and ArenaPlus, widely known for their engaging experiences in interactive gaming and sports entertainment. DigiPlus also operates GameZone, with more to come.

For more information, visit:

Key Responsibilities:

  • Lead, train, and monitor a team of Filipino telesales agents
  • Analyze daily/weekly/monthly performance data (registration, deposit rate, conversion, etc.)
  • Collaborate with the marketing and product teams to adjust strategies based on data insights
  • Generate regular reports and give presentations to Chinese-speaking management
  • Optimize call scripts and agent performance based on data
  • Develop incentive programs to boost agent motivation and performance

Qualifications:

  • At least
    3 years of experience
    as a
    Team Lead or Supervisor in a call center environment
  • Strong background in
    data analysis, KPI tracking
    , and reporting
  • Proficiency in
    Excel/Google Sheets
    , knowledge of BI tools (e.g., Power BI, Tableau) is a plus
  • Fluent in English;
    Chinese-speaking ability is a strong advantage
  • Experience working in
    BPO, telesales, or iGaming
    industries preferred
  • Strong communication, leadership, and organizational skills

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