Senior Account Manager

DUTIES AND RESPONSIBILITIES

• Lead the strategic planning and execution of account management activities to meet business goals and client expectations
• Plan budgets, allocate resources efficiently, and oversee the financial performance of assigned accounts
• Set clear goals and performance objectives for the account management team and ensure alignment with company targets
• Provide regular feedback, mentorship, training, and guidance to junior and mid-level account staff to drive growth and performance
• Conduct periodic performance evaluations using key metrics and identify areas for development or improvement
• Act as the primary point of contact for key clients, ensuring strong relationships and open communication are maintained
• Understand client business goals, challenges, and requirements to develop tailored solutions that deliver measurable value
• Drive client satisfaction by ensuring timely and high-quality delivery of services, campaigns, and deliverables
• Monitor the success and performance of campaigns, preparing regular reports and providing strategic recommendations for improvement
• Proactively identify and pursue new business opportunities within existing accounts and through potential leads to meet sales goals
• Collaborate cross-functionally with internal teams (creative, strategy, production) to ensure client needs are met and exceeded
• Ensure proper submission of deliverables, assignment of work shift schedules and tasks and adherence to document submission protocols
• Resolve client issues effectively, maintaining trust and long-term partnerships
• Review reports and updates from account teams and communicate quarterly and annual progress to senior management and external stakeholders
• Stay up to date with industry trends and client market landscapes to provide informed, forward-thinking advice
• Uphold a high standard of client service, representing the agency with professionalism and integrity

Other responsibilities:

1. Stay up to date with the company's services, processes, and workflows
2. Actively pursue professional development through company-provided courses, meetings, training sessions, and seminars
3. Demonstrate self-motivation, effective time management, and strong organizational skills
4. Provide excellent customer service and maintain professional client interactions
5. Maintain confidentiality and handle sensitive information with discretion
6. Collaborate effectively as part of a team and contribute to group goals
7. Work independently, take initiative, and meet established deadlines
8. Take accountability for personal conduct and contribute positively to team dynamics
9. Foster cooperation and maintain positive working relationships with colleagues, third-party vendors, and clients

Qualifications

• Proven experience as a Senior Account Manager, Advertising Account Executive, or in a similar senior-level client-facing role within a marketing, advertising, or communications agency
• Strong client relationship management and strategic project leadership skills
• In-depth understanding of marketing and advertising principles across multiple platforms (digital, traditional, and integrated campaigns)
• Proficient in Canva and Microsoft Office Suite, especially Excel and PowerPoint; familiarity with project management and CRM tools is a plus
• Demonstrated ability to manage multiple high-level accounts across diverse industries while maintaining attention to detail
• Excellent verbal and written communication skills, with strong presentation and negotiation capabilities
• Collaborative team player with leadership experience and the ability to mentor junior team members
• Strong analytical and problem-solving abilities, with a data-driven approach to performance and decision-making

Other details:

• Currently working in a hybrid setup (combination of remote and onsite work)
• Flexible and available to report onsite at the Makati office as required
• May be required to work on weekends, depending on internally agreed schedules
• Open to attending in-person client meetings upon request
• Willing to travel for out-of-town business events and engagement
• Has a stable internet connection suitable for remote work
• A minimum internet speed of 15 Mbps is preferred
• Capable of handling both internal and external virtual meetings effectively
• A company-issued laptop will be provided for official use