Senior Account Manager

Senior Account Manager

The Client Services department of Propel Manila consists of independent leaders, digital ambassadors & agency guardians that have a common understanding on how big ideas, strategy, consumer insight and technology innovation drive the businesses of their clients and likewise the total agency.

Key to this position is the talents inclination and curiosity with everything digital and love for the consumer nuance. S/he must be a passionate advocate for social media, a direct user of online communities with a keen sense of teamwork.

Client Consultant:

• Be able to lead and manage internal and/or external meetings, presentations, phone interaction, and emails with client partners and internal team divisions;
  
• Be able to maintain and provide added value in client-agency relationship of trust and collaboration;
• Be able to lead and manage client relationship through effective communication, and proactively and creatively identify and solve client problems.
• Be able to support the Account Director/Business Unit Director in the development of strategic digital marketing
  communications plan for clients via deep understanding of clients business and consumer, their nuances, and
  digital insights.

People Management - ​Be able to contribute to the training of the Accounts Manager in providing high quality service level and professional growth opportunities;

Account /Operations:

• Be able to lead and manage internal and external communications with client partners and internal team divisions
  and report progress;
• Be able to lead and manage campaigns effectively by ensuring clients needs and timelines are met, and within
  agreed budgets.
• Be able to monitor performance of campaign/project to ensure high level of output from all stakeholders concerned as brand custodian;
• Be able to ensure reports and required deliverables are submitted on a timely manner;
• Be able to liaise and negotiate with third parties required by the project;
• Be able to ensure all brand files, CEs, client/supplier agreements are documented accurately and stored properly
• Be able to lead briefing of colleagues and collaborate on a plan & implementation that will have the best digital
  marketing solutions;
• Be able to coordinate internal and external schedules, ensure meeting schedules are met both internally and externally;
• Be able to lead and manage effectively campaign budgets and work with Finance and department for bookkeeping of CEs.
• Be able to adhere to administrative policies and processes
• Be able to master ASC policies and processes

Critical Thinking:

• Be able to assess market landscape - competitive reporting, target market mapping, to contribute in cracking insights about the brand and the market
• Be able to research on Digital best practices and adhere to the Propel Framework
• Be able to understand, and communicate the client brief accurately and provide a point of view
• Be able to spot emerging technologies / platforms / modes of communication that would provide strategic solutions that the
  brand should/must be in.

Business Growth:

• Be able to contribute in meeting annual targets set by BUD
• Be able to take an active part in pitches to contribute in Agency business growth
• Be able to contribute Organic Business growth via (1) accounts renewal through exceptional client servicing and KPI delivery (2) accurate and profitable management of accounts P&L (3) identify strategic ways for new business opportunities of existing clients.

Requirements:

• Strong project management, organization, and teamwork skills.
• Passion for Digital Marketing, Social Media, and Technology.
• Knowledge in Digital Marketing and Social Media Tools
• Knowledge in Digital Marketing and Social Media Platforms and their purpose
• Excellent written, verbal, and listening communication skills
• Customer & Client Focus
• Resourceful and responsive to change
• Highly organized and detail-oriented
• Team Player