Customer Care Associate

33 minutes ago

Makati City, National Capital Region, Philippines edamama Full time ₱400,000 - ₱700,000 per year

Company Description

edamama is an O2O platform dedicated to simplifying decision-making and fostering joyful experiences in parenting. Our diverse team consists of individuals with expertise in business, e-commerce, content, and technology, unified by a passion for supporting families. edamama strives to provide innovative solutions to help parents navigate everyday challenges. We believe in creating a supportive and inclusive work environment for our team members to thrive.

Role Description

This is a full-time hybrid role for a Customer Care Associate based in Makati, with the flexibility to work remotely on certain occasions. The Customer Care Associate will handle customer inquiries, resolve concerns, and ensure exceptional service at all times. The role includes maintaining customer satisfaction through timely communication, analyzing customer needs, and helping to improve customer service processes.

Qualifications

  • Strong skills in Customer Satisfaction, Customer Service, and Customer Support
  • Proficient in Communication, with excellent written and verbal abilities
  • Possesses strong Analytical Skills for efficient problem-solving and resolutions
  • Attention to detail and ability to work both independently and collaboratively
  • Previous experience in customer service or support roles is an advantage
  • Proficiency in relevant technologies and tools is a plus

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