CRM Data Specialist

5 days ago

Manila, National Capital Region, Philippines STAFFVIRTUAL Full time ₱250,000 - ₱450,000 per year

About the client: is a leading provider of human resources solutions for businesses in Hawaii. They offer services like payroll, employee benefits, HR compliance, and risk management helping local companies manage their workforce more efficiently so they can focus on growth.

The CRM Data Specialist is responsible for cleansing, enriching, verifying, and formatting CRM data to ensure a high-quality, accurate Salesforce database. This role supports the outbound sales and marketing teams by delivering validated, complete, and segmentable contact records that accelerate pipeline generation and campaign performance.

PERKS:

  • Remote Work Setup
  • Company Laptop provided
  • HMO Coverage on Day 1 + Free HMO Dependent After 6 Months
  • Paid Time Off (Vacation Leave, Sick Leave, Birthday Leave, Maternity Leave, Paternity Leave, Solo Parent Leave, and more)
  • Unused Leave Conversion
  • Attendance Bonus
  • 13th month pay + Government Statutory Benefits
  • Monthly Prizes and Bonuses
  • PHP 10k to 30k Referral Bonus

Key Experience & Skills

  • 1+ years of experience in lead research, data entry, or CRM enrichment.
  • Proficient with data tools like ZoomInfo, Apollo, Lusha, or similar.
  • Basic familiarity with Salesforce or comparable CRMs.
  • Meticulous attention to detail and accuracy.
  • Strong written English and ability to document actions clearly.
  • Can work independently with minimal supervision and meet weekly data targets.

Outcomes / Key Measures of Success

  • Enrich 100% of Assigned Records
  • Enrichment of ~30,000 assigned records, averaging 200 accounts scrubbed per day, appending accurate names, titles, emails, phone numbers, and firmographic info.
  • Maintain High Accuracy Standards
  • Achieve 90% accuracy rate based on QA spot checks conducted weekly
  • Flag & Disposition Invalid Records
  • Properly flag closed businesses, bad numbers, or non-ICP accounts, with detailed
  • reasons and tags for suppression or exclusion.
  • Deliver Salesforce-Ready Data
  • Ensure all records are standardized, de-duped, and enriched in Salesforce.

Responsibilities & Experiences

  • Research and enrich CRM records using tools (ZoomInfo, Apollo, Lusha, LinkedIn) to append missing contact information.
  • Verify phone numbers and email addresses via online resources, calling, and validation tools.
  • Identify and flag duplicates, closed businesses, or inaccurate information.
  • Apply formatting standards to phone numbers, job titles, and company names.
  • Log all work performed, including enrichment status and validation steps.
  • Deliver weekly reports detailing completed work, invalidated records, and data quality metrics.

SHIFT: 2:00 AM - 11:00 AM Philippine Time (PHT).

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