IT Business Analyst

The IT Business Analyst role will closely work with Management and Operational teams in evaluating business information systems, providing innovative IT solutions and preparing requirement specifications. Works with business heads to identify system needs, analyze and assess impact of changes in business processes and provide advice on possible remedies. Liaises with systems development teams (local and regional) and business users to ensure effective communication and better understanding of business requirements/production findings.

Position Responsibilities

• Elicit and analyze business requirements (new, change requests and production support)
• Coordinate the preparation of user specifications with business users.
• Identify the gaps and impact of the initiative and propose feasible solutions prior to implementation of the initiative.
• Conduct impact analysis on application changes to ensure that appropriate solutions are defined.
• Apply change management principles where appropriate in the process to effectively deliver solutions.
• Act as a liaison between the business users and IS team on business and system requirements and issues.
• Assist in the coordination and management of projects from scoping of requirements to implementation.
• Assist in the development of user acceptance test strategy and scope.
• Continuously find ways and means to improve business process.
• Work jointly with user departments to provide quality customer service.
• Perform production systems support for business units as needed (e.g., reconciliations, issue resolutions.
• Assist in process documentation and analysis whenever necessary.
• Provide backup support to other business analysts as needed.

Required Qualifications

• 3-5 years of experience doing business analysis work
• Knowledgeable in SDLC
• Graduate of Engineering, Math, Business Administration, Computer Science or other related fields

Preferred Qualifications

• Has work experience in the Life Insurance industry
• Proficient with MS Office automation tools and preferably with basic knowledge on SQL and/or PL/SQL Developer, JIRA

When You Join Our Team

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.

About Manulife And John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Working Arrangement
Hybrid