IT Business Analyst

2 weeks ago

Makati City, National Capital Region, Philippines Maxicare Health Services Inc. Full time

We're looking for a detail-oriented and proactive IT Business Solutions Analyst to bridge the gap between business needs and technology solutions. In this role, you'll collaborate with various teams to understand challenges, gather and translate requirements, and ensure that technology initiatives deliver measurable business value.

If you're passionate about solving problems, improving processes, and leveraging technology to drive operational excellence, this is your opportunity to shape the future of our IT foundation.

What You'll Do

  • Collaborate with business users to gather, document, and analyze functional and non-functional
  • requirements.
  • Translate business needs into clear, actionable technical specifications for development teams.
  • Support system design, testing, and implementation of new applications and enhancements.
  • Act as a liaison between business and IT teams to ensure alignment throughout project lifecycles.
  • Conduct user training, prepare documentation, and provide post-implementation support.
  • Identify and recommend process improvements and technology-driven solutions.

Qualifications

Education:

● Bachelor's degree in Business Administration, IT, Computer Science, or a related field (or equivalent experience).

Experience / Knowledge:

● 3+ years of experience as a Business Analyst, Systems Analyst, or in a similar role.

● Proven experience in requirements gathering, process modeling, and documentation.

● Strong understanding of software development life cycle (SDLC) and methodologies (Agile, Waterfall).

● Proficiency with tools such as Microsoft Visio, Jira, Confluence, or similar.

● Certification in Business Analysis (e.g., CBAP, PMI-PBA) preferred but not required

● Experience with ERP, CRM, or other enterprise systems (e.g., Salesforce, SAP, Oracle).

● Basic knowledge of SQL, APIs, or data analysis tools.

● Experience in the Health and HMO industries.

Skills and Attributes:

● Analytical Thinker: Excels at breaking down complex problems and identifying root causes.

● Excellent Communicator: Able to build rapport with stakeholders and articulate ideas clearly.

● Detail-Oriented: Meticulous in documenting requirements and ensuring nothing is overlooked.

● Collaborative Team Player: Works effectively with both technical and non - technical teams.

● Proactive & Curious: Continuously seeks to understand the"why"; behind business processes

Next Steps: Required Application Form

To be considered for this role, please complete the following form:

Note: Failure to fill out the form may result in your application not being considered for interview.

Already submitted this form before? No need to resubmit. We'll review your past responses.

What We Offer

We offer competitive and meaningful benefits because we value our team:

o Guaranteed up to 15th Month Pay

o Quarterly Rice Subsidy

o Medicine Benefit

o HMO Coverage

o Life Insurance

o Convertible Leave Credits

Ready to join us?

Make a difference in everyday healthcare—apply today

Note:

If you've applied with us recently and were not selected, we kindly encourage you to reapply after six (6) months. This allows time for further growth and experience and ensures we give every applicant a fair and refreshed consideration. We truly appreciate your interest and look forward to the possibility of reconnecting in the future

Job Types: Full-time, Permanent

Benefits:

  • Additional leave
  • Company events
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid toll fees
  • Paid training
  • Promotion to permanent employee

Work Location: In person

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