
Collections (Retail/B2C) Process QA
3 weeks ago
The Collection QA monitors, evaluates, and helps improving the quality of collection calls and processes. This role helps collection team members to adhere to company policies, regulatory requirements, and customer service standards, while identifying areas for improvement and training.
Responsibilities- Listen to and evaluate inbound and outbound collection calls.
- Assess team member performance based on predefined quality standards and scorecards.
- Identify compliance issues, communication gaps, and process deviations.
- Track quality metrics and KPIs to support performance management.
- Provide actionable insights to team leaders and trainers.
- Collaborate with supervisors to deliver constructive feedback to team members.
- Recommend targeted coaching or training interventions based on QA findings.
- Maintain adherence to debt collection laws and regulations.
- Participate in calibration sessions for scoring consistency across QA team.
- At least 7 years of experience as a Collection Quality Analyst
- Strong coaching and interpersonal skills
- Ability to work independently and collaboratively
- Analytical thinking and ability to drive performance improvement
- Amenable to onsite work in either McKinely West, Taguig or MOA Complex, Pasay
- Can work in Australian shift
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Collections (Retail/B2C) Process Associate
3 weeks ago
Manila, National Capital Region, Philippines Capgemini Full timeOverviewJoin to apply for the Collections (Retail/B2C) Process Associate role at Capgemini.Job Description Business Advisors shape the vision and strategy with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current...
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Azure B2C Engineer
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Customer Service Process Associates
21 hours ago
Manila, National Capital Region, Philippines TechTiera Corporation Full time ₱276,000 - ₱348,000 per yearWork Location : McKinley West, Taguig and SM MOA Complex, Pasay sitesFULL ONSITEWork Shift: Australian business hours (with possibility on shifting and weekend schedule)Job DescriptionThe Customer Service Team Member is the first point of contact for customers, for delivering exceptional service and support. This role involves handling inquiries, resolving...
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Collections Process Lead
3 weeks ago
Manila, National Capital Region, Philippines Capgemini Full timeJoin to apply for the Collections Process Lead role at CapgeminiJob Description Business Advisors shape the vision with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution.Job Description -...
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Retail Operations Director
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Manila, National Capital Region, Philippines beBeeOrder Full time $100,000 - $120,000Job SummaryKetone-IQ is scaling rapidly into retail and seeking an exceptional individual to lead its Retail Operation. Reporting directly to the Head of Supply Chain, this leader will play a pivotal role in establishing and growing our Retail Operation.Key Responsibilities:Lead the team responsible for day-to-day execution and management of the...
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Manila, National Capital Region, Philippines JPMorganChase Full time ₱1,200,000 - ₱2,400,000 per yearJOB DESCRIPTIONAt Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Customer Service Account Specialist's work is creative, exciting, and different every day.As a Call Center Customer Service Specialist within Fraud, Collections, Retail & Card Services at Chase, you will deliver...
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Operations Division Manager
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Manila, National Capital Region, Philippines Retail Full timeJob SummaryThe Supermarket Operations Division Manager is a senior leadership role responsible in Isetann Department Store Inc., (Supermarket) for overseeing the day-to-day operations of one or more supermarket locations to ensure efficiency, profitability, and an exceptional customer experience. This role requires a dynamic leader with a strong...
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Operations Division Manager
3 weeks ago
Manila, National Capital Region, Philippines Retail Full timeJob Summary The Supermarket Operations Division Manager is a senior leadership role responsible in Isetann Department Store Inc., (Supermarket) for overseeing the day-to-day operations of one or more supermarket locations to ensure efficiency, profitability, and an exceptional customer experience. This role requires a dynamic leader with a strong...
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Manila, National Capital Region, Philippines TP ICAP Full time ₱900,000 - ₱1,200,000 per yearThe TP ICAP Group is a world leading provider of market infrastructure.Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.Through our people and technology, we connect clients to superior liquidity and data...
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QA Specialist
2 weeks ago
Manila, National Capital Region, Philippines beBeeQuality Full time ₱400,000 - ₱600,000Manual QA Tester Job DescriptionWe are seeking a detail-oriented Manual QA Tester to join our team. As a key member of the quality assurance team, you will be responsible for delivering high-quality digital experiences by testing web applications.Your primary goal will be to identify and report defects in our software products, ensuring that they meet the...