B2C Collections Specialist

Empowering Smarter Borrowing Through Responsible Lending

Our client is
a Canadian-based financial services company
specializing in short-term lending and fintech innovation. Known for their customer-first approach, they are redefining digital lending by creating user-friendly, transparent, and secure financial products for everyday consumers. Join a forward-thinking team committed to financial empowerment and ethical practices.

Job Description

As a
Collections Specialist
, you will proactively manage delinquent accounts, contact customers to secure payments, negotiate repayment terms, and maintain precise account records. Your role will directly impact business outcomes while upholding top-notch customer service and compliance.

Job Overview:

Employment type: Full-time

Shift: Night Shift (Training is from 9:00 AM to 6:00 PM EST, Monday to Friday, for 6 weeks. Candidates must be flexible with days off as they will be based on operational needs. Work may include weekends and holidays.)

Work setup: Permanent Work-from-Home

Salary: PHP 35,000 + Earn up to PHP 20,000 Monthly Incentives

Exciting Perks Await

• Competitive Salary Package
• Night differential pay to maximize your earnings
• HMO coverage with free dependent upon regularization
• Permanent WFH arrangement
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (
  
  )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your discretion
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• Must have a
  minimum of 3-5 years collections experience required
  , with
  no more than a 3-month gap in recent employment.
• Minimum
  1 year of remote work experience in previous employment.
• Experience managing
  120+ days delinquent accounts
  and
  must have BPO experience
  .
• Demonstrated strong negotiation and problem-solving.
• Communication skills, with excellent proficiency in English, both verbal and written.
• Strong etiquette with phone calls, chat, email and interpersonal communication skills.
• Experience in
  debt loan collection
  ,
  consumer lending
  , or
  personal finance.
• Familiarity with
  underwriting loans
  ,
  financial statements
  , or
  payroll processes
  is a plus.
• Proficiency in
  CRM
  and
  call center systems
  , with an acute attention to detail.
• Ability to multitask and work efficiently in a fast-paced environment.
• Solid judgment, excellent problem-solving skills, and a customer-focused approach.
• Reliable internet connection
  and
  laptop
  required for the interview; attendance must be confirmed in advance to avoid disqualification.
• Familiarity with
  underwriting loans
  ,
  financial statements
  , or
  payroll processes
  is a plus

Your Daily Tasks

• Contact customers via phone or email to resolve past-due accounts and secure payments
• Determine reasons for delinquency and negotiate payment plans or full settlements
• Update customer accounts accurately using CRM tools
• Follow established guidelines to recommend appropriate collection remedies
• Explain delinquency consequences and develop repayment schedules
• Handle customer payment inquiries and resolve issues independently
• Organize workflow and schedule follow-ups effectively
• Maintain accurate account records for resolution tracking
• Achieve key performance metrics while complying with policies
• Perform customer service tasks when assigned by the manager

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as
one of the Top 20 Dream Companies of Filipinos in 2024,
Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the
#EmaptaEra