Local Banking Account WFH SET

2 weeks ago

Makati City, National Capital Region, Philippines AUXILIA INC Full time $104,000 - $130,878 per year

About the role

We are seeking a dedicated and customer-focused Local Banking Account Representative to join our growing team at AUXILIA INC'. This is a full-time, work-from-home position based in Makati City, Metro Manila. In this essential role, you will be responsible for providing high-quality customer service and support to our local banking clients.

What you'll be doing

  • Handle incoming calls from customers and address their inquiries, concerns, and requests in a professional and efficient manner
  • Provide detailed information about our banking products and services
  • Assist customers with account-related transactions, such as balance inquiries, fund transfers, and payment processing
  • Identify and escalate complex issues to the appropriate teams for resolution
  • Maintain accurate records of all customer interactions and transactions
  • Contribute to the continuous improvement of our customer service processes and procedures

What we're looking for

  • At least 1 year of experience in a customer service or call centre environment, preferably in the banking or financial services industry
  • Strong communication and interpersonal skills, with the ability to provide excellent customer service
  • Proficiency in English and the local language, both verbal and written
  • Familiarity with banking products, services, and regulations
  • Excellent problem-solving and critical-thinking skills
  • Ability to work effectively in a fast-paced, dynamic environment
  • Strong computer skills and proficiency in using various software applications

What we offer

  • Competitive salary and performance-based bonuses
  • Comprehensive health and wellness benefits, including medical and dental coverage
  • Opportunities for career development and advancement
  • Flexible work arrangements, including the option to work from home
  • Collaborative and supportive work environment

About us

AUXILIA INC' is a leading financial services provider with a reputation for excellence in customer service. Our mission is to empower our clients to achieve their financial goals through innovative and tailored solutions. With a strong presence in the local market, we are committed to fostering a diverse and inclusive workplace where employees can thrive and reach their full potential.

Apply now and join our dynamic team

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